Summary
Overview
Work History
Education
Skills
Leadership Experience
Personal Information
References
Timeline
Generic

MARK LOPEZ

Summary

Seeking a company that fosters a positive atmosphere for learning new ideas, embracing challenges, and promoting growth. Committed to contributing to both personal professional development and the overall success of the organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Personal Banker

FROST BANK
05.2023 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.

Team Leader

Academy Sport and Outdoors
03.2020 - 05.2023
  • Managing teams ranging from 2-22 associates while executing at a high level of management expectations and customer service
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Directed my team to proficient tasking and assistance for our customers at the registers, developed a well organized structure for merchandising, while maintaining our standards especially in my absence.

Team Leader

Buc-ee's
10.2016 - 09.2019
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Enhanced skill sets on cash handling, customer service, task development, and team work for all my associates

Store Lead/Assistant Manager

Home Zone Furniture
11.2014 - 08.2016
  • Mainlined delivery notices and analyzed sales reports to determine sales margins.
  • Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Helped create a positive culture with the team to enhance our every day work load and instill a trusting environment

Education

Associates Degree -

University of North Texas
05.2014

High School Diploma -

Abernathy High School
05.2012

Skills

  • Customer Service
  • Team Building
  • Relationship Building
  • Problem-Solver/Mediator
  • Time Management
  • Merchandising
  • Attention to detail
  • Branch operations
  • Banking
  • Reliability
  • Adaptability
  • Self Motivation

Leadership Experience

When you're a person that an entire store can come to for direction, knowledge, or even just to talk about life with, it shows for you to be doing something right. Having a positive influence on my colleagues is a great motivational drive to keep doing better.

Personal Information

Title: Personal Banker

References

  • Alexandrea Esquilin, (214) 515-4883
  • Emily Perez, (940) 206-5343
  • Javier Salazar, (214) 515-4245
  • Jason Orrick, (903) 271-2715

Timeline

Personal Banker

FROST BANK
05.2023 - Current

Team Leader

Academy Sport and Outdoors
03.2020 - 05.2023

Team Leader

Buc-ee's
10.2016 - 09.2019

Store Lead/Assistant Manager

Home Zone Furniture
11.2014 - 08.2016

Associates Degree -

University of North Texas

High School Diploma -

Abernathy High School

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MARK LOPEZ