Mark Lopez
Norfolk,VA
Summary
Results-driven logistics and operations professional with a strong background in team leadership, inventory optimization, and customer service. Proven ability to manage complex distribution processes, reduce operational costs, and maintain high service standards in fast-paced environments. Seeking an office-based role in logistics, administration, or accounting to apply analytical, organizational, and leadership skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
Work History
Customer Service & Operations Associate / Dates Em
Powernet
Chino, California
08.2025 - 10.2025
- Provided support to daily operations across customer service, warehouse, and technical support departments. Assisted customers with product inquiries, order issues, pricing discrepancies, and checkout problems. Corrected website and point-of-sale pricing errors caused by marketing price adjustments, or system glitches. Performed physical operational tasks, including unloading trucks, stocking inventory, and operating forklifts to retrieve and stage equipment. Dismantled and repaired pitching machines and related equipment, while simultaneously supporting customer-facing needs in a fast-paced environment.
- Assisted in managing daily operations and workflow efficiency.
- Supported inventory management through regular stock counts and organization.
- Maintained accurate records of operational processes and procedures.
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
- Shipped packages and received goods and materials under guidance of company's procedures.
- Developed and suggested new strategies and tactics for improvements.
- Analyzed data to identify trends in order processing times and customer complaints.
- Answered phones and routed voicemails to respective employees.
Customer Service & Section Lead
Trader Joe's
01.2024 - 01.2025
- Provide exceptional customer service while ensuring a fast, efficient checkout experience.
- Lead operations for the refrigerated section, including inventory forecasting, ordering, and profitability analysis.
- Leverage sales trends to minimize waste and maximize product availability.
- Collaborate with cross-functional teams to enhance efficiency and drive customer satisfaction.
Management Officer (NCOIC)
United States Marine Corps Distribution
01.2019 - 01.2023
- Oversaw national and international freight logistics, coordinating the transport of heavy cargo across land, sea, and air while ensuring compliance through acquisition of special permits for non-standard shipments.
- Effectively managed budgets and developed cost-efficient logistics strategies to support operational readiness.
- Led and mentored a team of over 10 Marines, fostering mission success and professional growth.
Fence Installation Technician
Crown Fence Co.
- Specialized in high-security and large-scale fencing projects for prisons, schools, highways, and utility sites, with expertise in custom fabrication and strict adherence to public works regulations.
- Provided installation of chain-link fencing, ornamental iron, barbed wire, and heavy-duty security barriers tailored for institutional and commercial applications.
- Installed fencing systems according to client specifications and safety standards.
- Worked with team members to install and maintain equipment.
Education
Bachelor of Arts - Business Administration
University of La Verne
La Verne01.2024
Associates of Arts - Business Administration
Chaffey College
Rancho Cucamonga, CA01.2023
MBA - MBM
Azusa Pacific University
Azusa, CA 08.2025 - Current
Skills
- Logistics & Freight Coordination
- Inventory Forecasting
- Budgeting & Cost Control
- Microsoft Office (Excel, Word, Outlook)
- Customer Service
- Team Leadership
- Data Analysis
- Hazmat Certified
- Forklift Operation
- Youth Management
- Logistics coordination
- Customer service
- Inventory management
- Data analysis
- Budget management
- Project management
- Troubleshooting
- Power tools operation
- Field service
- Emergency response
- Telecommunications
- Logical and perceptive
- Attention to detail
- Multitasking
- Customer relations
- Resource management
- Analytical skills
- Computer skills
- Goal setting
- Cost estimation
- Teamwork
Mailing Address
8600 Glen Myrtle Ave, Apt 1222, Norfolk, VA, 23505
Timeline
Customer Service & Operations Associate / Dates Em
Powernet
08.2025 - 10.2025
MBA - MBM
Azusa Pacific University
08.2025 - Current
Customer Service & Section Lead
Trader Joe's
01.2024 - 01.2025
Management Officer (NCOIC)
United States Marine Corps Distribution
01.2019 - 01.2023
Fence Installation Technician
Crown Fence Co.
Bachelor of Arts - Business Administration
University of La Verne
Associates of Arts - Business Administration
Chaffey College