Mark Lu
Gardena,CA
Summary
Strategic billing executive with 15+ years building and scaling global billing organizations across US, UK and APAC. Proven leader in ERP/billing implementations, standardizing billing controls and tax compliance, reducing revenue leakage, and accelerating cash conversion. Partner with Finance, Sales and IT to improve time-to-invoice, billing accuracy, and dispute resolution while leading distributed teams.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director, Global Billing Operations
Azira
Pasadena, CA
01.2025 - Current
- - Define and execute global billing strategy; implement billing systems and controls to ensure revenue integrity and compliance.
- - Lead distributed billing teams (US, APAC, UK); establish SLAs, KPI dashboards, and continuous-improvement processes.
- - Partner with Finance, Sales, and IT on integrations, invoice workflows, and dispute-resolution frameworks.
Interim VP of Operations / Director, Accounts Receivable & Client Services
NEXT Trucking
Long Beach, CA
08.2024 - 01.2025
- - Oversaw revenue-related functions (billing, sales, pricing, customer service); collaborated on GTM and pricing strategies.
- - Directed AR, collections, cash management, and risk mitigation; implemented staffing and metrics-aligned resource plans.
- - Delivered revenue growth initiatives and operational improvements improving cash flow and customer retention.
Sr. Credit & Collections Manager
Insight / PCM Inc.
El Segundo, CA
08.2017 - 11.2019
- - Managed 75,000+ accounts; conducted DSO/BDSO reviews and station-level reporting to reduce days-to-pay.
- - Centralized invoice dispute process and improved collections effectiveness via process and reporting enhancements.
Credit & Collections Manager
Jack Nadel International
Los Angeles, CA
06.2010 - 07.2017
- - Approved 150–200 credit applications monthly; set credit limits and managed credit exposure.
- - Implemented KPI reporting and collection strategies; managed cash application, lockbox, ACH/Wire processing and month-end close.
Collections & Billing Manager
Mavety Media Group
Cranford, NJ
01.1998 - 05.2010
- - Managed billing cycles, weekly cash reports, e-invoicing rollout and collections team; negotiated payment plans and reduced return invoices.
Education
BA - Music (Percussion)
New Jersey State University
Jersey CitySkills
- Billing operations
- Billing strategy
- ERP implementation
- Invoice automation
- Revenue integrity
- Tax & regulatory compliance
- SOX controls
- Order-to-cash
- Dispute management
- Billing reconciliation
- Global billing
- Time-to-invoice
- Invoice accuracy
- AR integration
- Billing KPIs
Websites
Accomplishments
- - Managed 75,000+ accounts across US & UK operations; centralized dispute resolution to maximize collections.
- - Led paperless billing initiative and Adobe–ERP integration, saving ~$12K annually.
- - Met weekly collection targets of $1.2M–$1.6M and consistently achieved department collection goals.
- - Drove ~15% West Coast revenue increase while overseeing sales and revenue-related functions.
- - Led ERP/billing transitions and built KPI dashboards to track billing accuracy, dispute aging, and days-to-invoice.
Certification
- Lean Six Sigma Foundations
- Operational Excellence Foundations
- Critical Thinking
Timeline
Director, Global Billing Operations
Azira
01.2025 - Current
Interim VP of Operations / Director, Accounts Receivable & Client Services
NEXT Trucking
08.2024 - 01.2025
Sr. Credit & Collections Manager
Insight / PCM Inc.
08.2017 - 11.2019
Credit & Collections Manager
Jack Nadel International
06.2010 - 07.2017
Collections & Billing Manager
Mavety Media Group
01.1998 - 05.2010
BA - Music (Percussion)
New Jersey State University