Mark Luther

• Responsible for maintaining the security as well as the integrity of data on firm and government issued devices through data management and scripting.
• Utilize existing programs and AI to streamline auditing processes.
• Responsible for procurement and management of company mobile devices.
• Executed annual physical security inspections on systems to ensure preservation of various Booz Allen equipment.
• Proficient with Absolute DDS and ServiceNow systems.
• Effectively utilize Microsoft suite applications to identify security deficiencies with devices within the organization.
• Collaborate with team to perform risk analysis to identify security deficiencies with devices in field.
• Provided staff training by preparing communication content for different media outlets
• Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.

40 hours/week

• Continuing to lead by example within appliance specialty department.
• Served as point of information for at home setups.
• Setting up dynamic appliance displays to highlight product features and provide buyer information.
• Keep up to date with product knowledge and selling strategies to promote business within store.
• Manage time with selling and multitasking orders, working effectively and efficiently to ensure on time delivery for customers.
• Solved customer-identified problems with small and large appliances purchased in-store.
• Relayed information regarding current store promotions, sales and special events to customers.

40 hours/week

• Support for front end sales as well as operations team when required.
• Complete store opening operation procedures such as register openings and deposit preparation
• Established new expectations for department that carried on to other leaders
• Assisted with recruitment and screening of new hire employees
• Motivate, develop, train, coach, recognize, and performance manage employees to reach their maximum potential.
• Regular preventative maintenance of all computers and signature pads throughout store in all departments.
• Handling trade ins for various electronic and reimaging customer computers including reloading operating systems if necessary.

40 hours/week

• Lead by example within home theater department to establish knowledgeable and helpful culture.
• Weekly maintenance of Magnolia studios and show room, checking functionality of various displays.
• Ensure work is compatible with other systems and meets requirements.
• Support users on equipment and maintenance of custom systems.
• Troubleshoot various equipment and registers throughout responsible area.
• Responsible for handling order issues in department and contacting customers to keep them up to date with any changes.
• Standing in place of department supervisor when not present.
• Appraised project plans ahead of installations to verify system could be configured as detailed in project specifications.
• Mounted equipment to walls, concealed wires, installed audio and programmed remote controls.

30-40 hours/week

• Able to work in any department, adept at any type of sales, customer service, and promoting value for service plans, and extended warranties.
• Install, test, and prepare floor equipment such as home and car systems.
• Highest performer in department since beginning of employment, and continuation in performance led to becoming highest performer in store since beginning of 2016.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.

40 hours/week

• Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
• Managed collection and re-image of lease devices from all six stores.
• Organization of multiple devices to be prepared and disposed by Brightstar.
• Creating detailed sales presentations to communicate product features and market data as store's Small Business Expert.
• Maintained sense of urgency in answering customer questions and requests through email or voice message.