Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Lyles

Houston

Summary

Results-driven sales professional with over 20 years of experience in customer service and relationship management. Skilled in problem-solving and time management, consistently delivering exceptional service and fostering long-term customer loyalty.

Overview

2027
2027
years of professional experience

Work History

Sales Associate

Total Wine & More
09.2022 - 09.2026
  • Senior bourbon and wine salesperson
  • Classroom presenter/teacher for spirits and wine classes
  • Assisted customers in product selection, providing knowledgeable recommendations to enhance their shopping experience.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
  • Trained new associates on sales techniques and product knowledge, promoting a culture of continuous learning.
  • Resolved customer inquiries and concerns promptly, building long-term relationships through exceptional service.
  • Built relationships with customers to encourage repeat business.

Family Caregiver

Self
03.2009 - 09.2022
  • Provided compassionate care and support to individuals with diverse needs.
  • Developed personalized care plans tailored to individual requirements.
  • Assisted with daily living activities, ensuring comfort and safety.
  • Coordinated medical appointments and managed medication schedules effectively.

President

M Benjoli Enterprises
2010 - 2014

Acted as a real estate professional to purchase and rehabilitate properties.

Managed projects, vendor relationships, pricing, and oversaw projects and team from start to completion.

Successfully managed all construction and rehab of properties gaining a positive return on investments

Account Executive

KHOU-TV
1999 - 2009
  • Cultivated relationships with clients to understand their advertising needs and objectives.
  • Developed compelling proposals that aligned client goals with station offerings.
  • Executed targeted advertising campaigns using industry-standard software and analytics tools.
  • Coordinated with creative teams to produce high-quality advertisements for various platforms.
  • Ranked as top sales performer during 10 years of service and recognized for outstanding customer service

Education

Bachelor of Science - Communication

The Ohio State University
Columbus, OH

Skills

  • Customer service excellence
  • Customer service
  • Relationship building
  • Analytical skills
  • Active listening
  • Problem-solving skills
  • Time management
  • Interpersonal communication
  • Dependable team member
  • Sales driven
  • Listening skills
  • Excellent people skills

Timeline

Sales Associate

Total Wine & More
09.2022 - 09.2026

Family Caregiver

Self
03.2009 - 09.2022

President

M Benjoli Enterprises
2010 - 2014

Account Executive

KHOU-TV
1999 - 2009

Bachelor of Science - Communication

The Ohio State University