Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mark Mancuso

Houston,TX

Summary

Articulate technologist with 10-year record of finding effective solutions to technical issues through troubleshooting and issue analysis. Proudly certified in CompTIA A+, MTA, and Server+. Effectively utilizes skills in technical and interpersonal related skills, and have a strong background in managing incoming/outgoing data in a sensitive manner.

Overview

12
12
years of professional experience

Work History

Pet Groomer/Personal Trainer

Self-Employed
08.2023 - Current
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Educated visitors and staff on proper animal care and handling.
  • Monitored animals for behavioral problems and signs of health issues.
  • Have successfully trained 10 service animals, and over 30 conventionally trained dogs

IT Technician

Medical Research Consultants Houston
03.2022 - 02.2024
  • Maintained office PCs, networks and mobile devices.
  • Created write-ups and records of work completed between jobs
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Worked on and off-site to maintain server integrity

English Teacher

VIPKid
02.2020 - 04.2022
  • Consulted with teachers in English and Chinese disciplines to identify and adopt successful instructional strategies.
  • Prepared comprehensive English curriculum for more than 50 students.
  • Planned dynamic lessons on pronunciation and reading comprehension to increase understand of literary concepts.

IT Technician

Sconet Inc.
10.2016 - 12.2018
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
  • Processed over 30 support requests weekly for technical assistance on wide range of issues related to Bill4Time, Hydra ETRM, and various other legal/energy-trading software, as well as MS Suite, Quickbooks, etc.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Uploaded new software, rolled out updates and applied patches to FTP servers and firewalls upon release to thwart ransomware and spear-phishing threats from penetrating networks.

Administrator of the Alamo's Education Department

The Daughters Of The Republic Of Texas
01.2013 - 12.2015
  • Organized tours and meetings for Clients and Celebrities, and coordinated availability of audio tours to daily patrons.
  • Supervised and guided new employees on sales and responded quickly to questions, which improved understanding of job responsibilities.
  • Created education opportunities for groups of children visiting The Alamo.

Education

BBA - International Marketing

The University Of Texas At San Antonio
San Antonio, TX

Skills

  • Data conversion
  • Task delegation
  • Data validation
  • Typing speed: 65 WPM with 97% accuracy
  • Excel formulas
  • Office administration

Accomplishments

Worked with team to relocate and seamlessly transfer the workspace, servers, and hardware of lawfirm clients around Houston during the disaster of hurricane Harvey. I also helped supervisor at The Alamo push for recycling bins around The Alamo's grounds, and aided in the expansion of the education department under his lead.

Timeline

Pet Groomer/Personal Trainer

Self-Employed
08.2023 - Current

IT Technician

Medical Research Consultants Houston
03.2022 - 02.2024

English Teacher

VIPKid
02.2020 - 04.2022

IT Technician

Sconet Inc.
10.2016 - 12.2018

Administrator of the Alamo's Education Department

The Daughters Of The Republic Of Texas
01.2013 - 12.2015

BBA - International Marketing

The University Of Texas At San Antonio

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