Mark Mann
Charleston,WV
Summary
Dedicated and reliable, I consistently demonstrate the ability to quickly learn new tasks, facilitating a smooth transition from radio communications to information technology management. Committed to expanding my skillset, I have obtained multiple IT qualifications. As a trusted administrator, I am responsible for managing over 90 users, 120 laptops, and providing support for both Wide Area Network and Local Area Network. In the face of technical challenges, I approach problem-solving with resourcefulness and creativity, making informed decisions. With 20 years of progressive IT experience, I am well-equipped to contribute to any organization's success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Administrator / Exercise Planner
L2 Defense
07.2019 - Current
- Company Overview: Advanced training, logistics, and engineering capabilities for the Nation's military and first responder's communities
- Recruited to be an evaluator for the National Guard CBRN Response Enterprise program for experience in radio communication and networks
- Quickly transitioned to the IT Administrator position because of demonstrated ability and understanding of information technology principles
- Dual tasked with Exercise Planning for the United States Army Guardian Response and Vigilant Response programs
- Provided infrastructure upgrade support, resulting in improved information sharing among L2 employees
- Provided Tier 3 IT Support to mobile operations, allowing for quick resolution to issues for L2 employees deployed to forward operations
- Served as Subject Matter Expert for Exercise Planning cell for GR/VR programs, creating more realistic exercise simulations and scenario events to drive evaluation of military information technology and communications assets
- Advanced training, logistics, and engineering capabilities for the Nation's military and first responder's communities
IT Specialist II
Aramark
11.2022 - 04.2025
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed and implemented preventive maintenance procedures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Tier III Tech
UpTime Solutions
04.2010 - 08.2022
- Company Overview: UpTime stands committed to delivering the highest level of customer service through dedicated leadership, open communication, and an unwavering goal to support our customers
- Recruited for extensive programming and security background to provide best in class service to a customer base ranging from local healthcare and businesses to government contracts
- Provided support to end user as a client software engineer and designer, implementing requested changes to client software and applications
- Functioned as the client Health Insurance Portability and Accountability Act (HIPAA) Data Controller, ensuring all servers and storage facilities maintained the required compliance
- UpTime stands committed to delivering the highest level of customer service through dedicated leadership, open communication, and an unwavering goal to support our customers
Signal Support Specialist
Army National Guard
09.2006 - 11.2021
- Company Overview: WVNG provides Department of Defense Assets United States and support to the Governor of WV
- Participated in information security planning and implemented those plans to perform web security for the National Guard
- Aligned office departments, resulting in increased inter-departmental communication and data sharing
- Recruited as a Subject Matter Expert for Signal Support, serving as an Observer, Controller and Training for the Joint Incident Site Communications Capability
- WVNG provides Department of Defense Assets United States and support to the Governor of WV
IT Administrator
Army National Guard
08.2015 - 10.2020
- Company Overview: Army Interagency Training and Education Center
- Recruited for subject matter expertise to become a full time guardsman and serve as the lead for the Information Technology section
- Integrated new technologies into the armory, creating and managing the first wireless network in the building
- Resulting in improved performance of mission tasks by soldiers and contractors
- Performed Help Desk Technician support from Tier I to Tier III, resulting in less down time for the soldiers and contractors stationed at the armory and decreased the call volume for the State Help Desk
- Army Interagency Training and Education Center
Education
Network Security Degree -
ECPI University
Insbrook, VABachelor of Science - Network And System Administration
Perdue Global
Indianapolis, IN04-2022
Skills
- VMware virtualization expertise
- SQL
- Technical support
- Network Penetration
- Access management
- Wide area network acceleration
- Risk assessment analysis
- Technical support specialist
- System Testing
- Mobile Device Management
- Network/Server Maintenance
- Lifecycle assessment
- Radio and Satellite Communications
- Mobile device management
- Disaster recovery
- Patch management
- Remote support
- Network administration
- Incident management
- System administration
- Software installation
Certification
- JAVA/C/C++
- COMPTIA A+
- COMPTIA SEC+
- Cisco Certified Network Associate
- Cisco Certified Internetwork Expert
- Cisco Wireless Admin
- FEMA Independent Study Courses 100, 200, 700, 800
- FEMA Incident Command 300
- Homeland Security Exercise and Evaluation Program
- Hazardous Materials Technician
- Virginia Emergency Vehicle Operators Course
- Weapons of Mass Destruction Command and Control Course
Timeline
IT Specialist II
Aramark
11.2022 - 04.2025
IT Administrator / Exercise Planner
L2 Defense
07.2019 - Current
IT Administrator
Army National Guard
08.2015 - 10.2020
Tier III Tech
UpTime Solutions
04.2010 - 08.2022
Signal Support Specialist
Army National Guard
09.2006 - 11.2021
Network Security Degree -
ECPI University
Bachelor of Science - Network And System Administration
Perdue Global
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