Mark Marquez
Sarasota,USA
Summary
Detail-oriented and bilingual Quality Assurance Engineer with over 15 years of experience in manual and automated testing. Proficient in Selenium, Postman, SpecFlow, and SQL. Recognized for optimizing testing processes, enhancing software quality, and collaborating across Agile teams to deliver high-performing solutions. Keen eye for detail and commitment to ensuring software excellence. Adept at developing and executing test plans to identify defects and improve product quality. Valued for collaborative work style and flexibility in dynamic, fast-paced environments, ensuring team success and project completion.
Overview
20
20
years of professional experience
Work History
Flow Coach
Jackson Hewitt Technology Services
06.2024 - 06.2025
- Facilitated Agile ceremonies and removed team impediments.
- Analyzed Flow Metrics to drive efficiency and minimize waste.
- Configured Rally for tracking work progress across teams.
Senior QA Engineer
Jackson Hewitt Technology Services
05.2019 - 06.2024
- Designed and executed test plans, cases, and automation scripts.
- Managed defect lifecycle and collaborated with developers and stakeholders.
- Supported UAT testing and process optimization using quality metrics.
QA Analyst
Jackson Hewitt Technology Services
08.2010 - 05.2019
- Conducted extensive testing: functional, regression, security, and exploratory.
- Created defect reports and supported cross-team collaboration.
- Contributed to continuous QA process improvements.
Support Center Operations Technician
Jackson Hewitt Technology Services
08.2005 - 08.2010
- Delivered technical support and resolved client issues across multiple platforms.
- Managed hardware and networking troubleshooting.
- Maintained accurate documentation of customer interactions and case resolutions.
Education
Associate of Science - Graphic Design
Keiser College
Sarasota, FLSkills
- Testing Tools & Technologies
- Selenium, SpecFlow (BDD), Postman, Swagger
- Microsoft Visual Studio, Azure DevOps, JIRA, Rally
- Splunk (log analysis), SQL (data validation)
- Testing Methodologies
- Manual and Automated Testing
- Functional, Regression, Performance, Security Testing
- API Testing, Defect Tracking & Reporting
- UAT Support, Continuous Improvement
- Collaboration
- Agile & Scaled Agile Frameworks
- Microsoft Teams, Flow Metrics & Process Facilitation
- Strong cross-functional communication
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Team motivation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
COMMUNICATION
Recognized for clear, professional communication across teams and with stakeholders, ensuring consistent delivery of high-quality results.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Flow Coach
Jackson Hewitt Technology Services
06.2024 - 06.2025
Senior QA Engineer
Jackson Hewitt Technology Services
05.2019 - 06.2024
QA Analyst
Jackson Hewitt Technology Services
08.2010 - 05.2019
Support Center Operations Technician
Jackson Hewitt Technology Services
08.2005 - 08.2010
Associate of Science - Graphic Design
Keiser College
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