Mark McCann
Copperpoint Mutual Ins.
Surprise,AZ
1
Certification
16
years of professional experience
Infrastructure Engineering Leader managing end-to-end IT operations across hybrid cloud and on-premises environments. Achieved nearly $1M in savings through datacenter modernization and expertise in AWS, Azure, VMware, Terraform, and infrastructure automation. Focused on enhancing system reliability and performance through collaborative problem-solving and effective implementation of automation tools.
Work History
Platform Operations Engineer
1 Month- Led troubleshooting efforts for platform issues, improving response time and service continuity.
- Implemented continuous integration and delivery pipelines to accelerate application development cycles.
- Automated routine tasks using scripting languages, reducing manual workload and errors.
- Streamlined platform deployment processes to enhance operational efficiency across systems.
- Led capacity planning efforts to ensure optimal resource allocation during periods of peak demand.
- Mentored junior engineers on best practices for platform management and incident resolution.
- Developed documentation for operational procedures, increasing knowledge sharing among team members.
- Standardized platform documentation, enabling faster onboarding of new team members and consistent knowledge transfer.
- Spearheaded the adoption of containerization technologies, boosting application portability and scalability.
- Reduced incident response time through effective communication and efficient problem-solving techniques.
Infrastructure Engineer
9 Years 2 Months- Managed hybrid infrastructure of F5, Exagrid, and VMware on-premises environments, integrating Azure and AWS via Terraform to enhance IT operations.
- Automated redundant processes and decommissioned datacenters as part of infrastructure modernization efforts, generating nearly $1M in savings and improving operational scalability.
- Led digital transformation with AI-driven automation to optimize IT systems and support compliance objectives.
- Resolved performance issues for 600+ end users using Veeam One, ManageEngine, and PowerShell, strengthening infrastructure reliability and reducing operational disruption.
- Administered Active Directory and Azure AD with MDM and Defender to enforce access management and endpoint security controls.
- Coordinated with external IT vendors to oversee service-level agreements and expedite issue resolution in infrastructure operations.
- Led infrastructure design and implementation projects to enhance system reliability and performance.
- Managed network architecture, ensuring optimal data flow and security protocols across all systems.
Senior System/Network/Security Admin
7 Months- Delivered tier 3 support for domain controllers and Group Policies serving 500+ users, maintaining reliable identity and access services.
- Managed relationships with 5+ vendors to ensure timely support and continuity of services.
- Oversaw equipment management and virtual server maintenance, demonstrating strong project management skills.
- Troubleshot and resolved issues within star network topology, ensuring network availability and seamless operations.
- Exhibited strong project management skills while overseeing equipment management and virtual server maintenance.
- Managed relationships with 5+ vendors, ensuring timely support and service continuity.
Network Engineer
3 Years 7 Months- Promoted in 2013 from Tech Support Engineer 1 to Network Engineer, demonstrating exceptional support for business VoIP and business wireless data.
- Adapted to evolving technologies by learning new tools and procedures, which led to 25% faster resolution times.
- Promoted in 2013 from Tech Support Engineer 1 to Network Engineer, reflecting strong contributions to business VoIP and wireless data support.
- Resolved unique customer issues through analysis of virtual machine logs on Red Hat Linux.
Convergence Network Support Engineer
1 Year- Resolved network issues with F5 VCenter, UCS, Powershell, Batch, and Unix alarm application to maintain system reliability
- Optimized Cisco and Juniper configurations to resolve mobile broadband issues, achieving 15% reduction in network downtime
- Diagnosed and resolved network issues to ensure optimal performance and reliability.
- Collaborated with cross-functional teams to implement network upgrades and enhancements.
- Monitored network performance using advanced diagnostic tools, ensuring system integrity.
Education
Bachelor of Science - Physics
Skills
IT Operations & Support: IT operations
Employee onboarding
Device management
IT automation
SaaS
Security & Compliance: Endpoint security
Access management
Security audits
Cloud & Infrastructure: AWS
Azure
Google Workspace
MDM
Terraform
Identity & Vendor Management: Identity management
Vendor management
Third-party MSPs
Automation technologies
Infrastructure as Code
Disaster recovery planning
Network traffic management
Resource allocation
Linux system administration
Data center operations
Onboarding/Offboarding
Load balancing
Certification
AWS CLF CO1-Cloud Practitioner
Personal Information
Title: IT MANAGER
Timeline
Platform Operations Engineer
Copperpoint Mutual Ins.
08.2026 - CurrentRead More
Infrastructure Engineer
Copperpoint Mutual Insurance Company
06.2017 - 08.2026Read More
Senior System/Network/Security Admin
Cass Regional Medical Center
10.2015 - 05.2016Read More
Network Engineer
Sprint
03.2012 - 10.2015Read More
Convergence Network Support Engineer
Ericsson
03.2011 - 03.2012Read More
Liberty University
Bachelor of Science from Physics
Read More