MARK MCCOLLUM
CHATTANOOGA,TN
Summary
Service-driven professional with a strong background in data management, issue resolution, and process improvement. Known for professionalism, accuracy, and clear communication when supporting employees, partners, and internal teams.
Overview
7
7
years of professional experience
Work History
Event Operations Manager
Chattanooga Tourism Company
Chattanooga, TN
08.2022 - Current
- Serve as a primary point of contact for event partners, schools, and organizational stakeholders—responding to questions, resolving issues, and providing timely, service-oriented support.
- Maintain detailed and accurate records, databases, and reports to track participation data, financial information, logistics, and post-event outcomes, with high attention to accuracy.
- Oversee registration and ticketing systems for major sporting events; manage data integrity, troubleshoot system issues, and ensure clean, organized records for over 3,000 participants.
- Coordinate end-to-end operational workflows, including onboarding and training event volunteers, credentialing, scheduling, and documentation.
- Uphold confidentiality and professionalism when handling sensitive information related to operations, participants, and partner agreements.
Sports & Special Events Coordinator
Polk County Sports Marketing
Auburndale, Florida
08.2021 - 08.2022
- Supported compliance processes by ensuring event documentation, policies, and procedures were up to date, and consistently applied.
- Scheduled guests and developed scripts for a weekly radio show and a bi-weekly television show, delivering clear and professional communication across diverse audiences.
- Assisted senior management with project coordination, communications, and workflow improvements.
Athletic Communications Graduate Assistant
Southeastern University
Lakeland, Florida
01.2019 - 01.2021
- Maintained organized records and produced official communications, including media guides, press releases, game notes, and digital content.
- Supported multiple athletic programs by coordinating information flows, archiving historical data, and ensuring compliance with content and reporting standards.
- Demonstrated strong attention to detail by recording live statistics in fast-paced environments.
Education
MBA - Executive Leadership
Southeastern University
Lakeland, FL01.2021
Bachelor of Arts - Sport Management - Concentration in Kinesiology
Southeastern University
Lakeland, FL01.2019
Skills
- Customer service and issue resolution
- Customer relationship management
- Strong written and verbal communication
- High comfort with software systems, quick learner
- Confidentiality & professionalism
Timeline
Event Operations Manager
Chattanooga Tourism Company
08.2022 - Current
Sports & Special Events Coordinator
Polk County Sports Marketing
08.2021 - 08.2022
Athletic Communications Graduate Assistant
Southeastern University
01.2019 - 01.2021
MBA - Executive Leadership
Southeastern University
Bachelor of Arts - Sport Management - Concentration in Kinesiology
Southeastern University