Mark Montellano
San Jose,CA
Summary
Service-oriented leader focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Center Store Manager
Foodmaxx
San Jose, CA
03.2020 - Current
- Established operational guidelines and identified opportunities for improvement.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
Senior Director of Operations
AArrow Inc.
San Francisco, CA
06.2015 - 03.2020
- Assessed reports and adjusted workflows to realign with targets.
- Successfully improved employment turnover through creating incentive and training programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Corporate Trainer
AArrow Inc.
Los Angeles, CA
06.2013 - 05.2015
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Director of Operations
Match Point Media, LLC. and Boom Media, LLC.
Phoenix, AZ
09.2008 - 05.2013
- Established operational guidelines and identified opportunities for improvement.
- Worked with management team to develop operational goals aligned with business strategy.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
Education
Some College (No Degree) - Supply Chain Management And Logistics
Santa Monica College
Santa Monica, CASkills
- Staff Leadership
- Business Leadership
- Department Oversight
- Workflow optimization
- Budget management
- Talent acquisition
- Human resources policies
- Database management expertise
Accomplishments
- 2011 Trainer of the Year
- 2012 Trainer of the Year
- 2013 General Manager of the Year
- 2015 General Manager of the Year
- Exceeded sales goals by average of 20% from 2015-2020.
Certification
- Food Safety Manager Cerification
StateFoodSafety, December 2023
Affiliations
- Proficient in Excel Database Management: Extensive experience in creating and managing Excel databases for recruiting, scheduling, and CRM purposes.
- Certified Stand-Up Forklift Operator: Skilled in operating stand-up forklifts for various warehouse tasks.
Timeline
Center Store Manager
Foodmaxx
03.2020 - Current
Senior Director of Operations
AArrow Inc.
06.2015 - 03.2020
Corporate Trainer
AArrow Inc.
06.2013 - 05.2015
Director of Operations
Match Point Media, LLC. and Boom Media, LLC.
09.2008 - 05.2013
Some College (No Degree) - Supply Chain Management And Logistics
Santa Monica College