Mark Moser
New Port Richey,PASCO
Summary
Driven and customer-oriented professional with a proven track record at Nielsen Media Research, enhancing team efficiency and client loyalty through exceptional support and problem-solving skills. Leveraged strong work ethic and technical acumen in software support and business management to streamline operations and boost customer satisfaction. Skilled in staff training, dependable service delivery, and innovative process improvements. Successful Owner/Operator with expertise in [Type] industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Overview
21
21
years of professional experience
Work History
Owner/Operator
Mosers Home Solutions LLC
06.2012 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Software Support Specialist
Nielsen Media Research
05.2003 - 06.2012
- Assisted in the creation of product documentation and user guides, enabling customers to better understand software functionality and features.
- Fostered strong relationships with key clients by delivering personalized support and following up on previous issues, leading to increased loyalty and retention.
- Enhanced team efficiency by streamlining support processes and implementing best practices for handling customer inquiries.
- Provided remote assistance to clients experiencing technical difficulties, reducing downtime and minimizing disruptions to their operations.
- Conducted thorough troubleshooting to accurately diagnose software problems and provide timely solutions.
Education
High School Diploma -
North Hills High School
Pittsburgh, PA06.1982
Skills
- Staff Training and Development
- Dependable and reliable
- Strong Work Ethic
- Customer-Oriented
- Mechanical Knowledge
- Accurate record keeping
- Safe Driving Practices
- Safe Driving
- Team Leadership
- Desktops, Laptops, and Mobile Devices
Timeline
Owner/Operator
Mosers Home Solutions LLC
06.2012 - Current
Software Support Specialist
Nielsen Media Research
05.2003 - 06.2012
High School Diploma -
North Hills High School
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