Mark Naulls
Whittier,CA
Summary
Proven team collaborator and adept in customer service, I excelled at Wingstop by enhancing guest satisfaction and streamlining operations. Leveraging strong work ethic and adaptability, I significantly contributed to team efficiency and service standards, training new employees and managing high-pressure situations with professionalism. I was often regarded as the top cashier in my establishment, having stellar reviews in any that had mentioned my name.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Wingstop
02.2022 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
Back of House Employee
Wingstop
02.2022 - Current
Education
High School Diploma -
La Serna High School
Whittier, CA08.2023
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Phone Etiquette
- Order Taking
- Greeting guests
- Team Collaboration
- Stock management
Timeline
Front of House Employee
Wingstop
02.2022 - Current
Back of House Employee
Wingstop
02.2022 - Current
High School Diploma -
La Serna High School
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