Mark Newman

• Enhanced company performance by implementing strategic plans and overseeing daily operations..
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Drove revenue growth by expanding product offerings and identifying new market opportunities.
• Streamlined organizational processes by evaluating current systems and implementing improvements.
• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Long Distance Operator. Answered phones when someone dialed 0. Listened to the customer, determine their needs and processed the call. Often times I had to deal with difficult people over the phone, stimm managed to cool them down and then take care of their needs

• Wrote sales slips and sales contracts.
• Supplied sales and marketing support to sales.
• Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
• Increased sales revenue by implementing effective sales strategies.