Mark Nivet

• Coordinated various aspects of operations during set up of the practice and ongoing.

• Execution of design of new office, including sourcing furniture, medical supplies, internet

• Set up of electronic medical record, including input of local referral base, lab information and acquiring acquisition of historic medical records for new patients

• Marketing: Working with our marketing specialist to develop the brand o Creating/finding marketing materials and managing social media accounts (LinkedIn, Instagram, Facebook)

• Daily Operations: Responding to phone calls/emails from potential new patients o Managing administrative requests from patients, specifically as they relate to billing, appointment scheduling and directing clinical inquires to the physician.

• Handling delinquent accounts with reminders to patients and potentially terminating patients from the practice for billing or administrative issues. • Ensuring that patient charts are updated with appropriate contracts and paperwork required by the practice

● Manage operations, including team building, talent development, and inventory management.

● Foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture and lead successful change management and process improvement efforts.

● Collaborated with IT personnel to develop software solutions that improved operational efficiencies.

● Provided on-site support for clinical teams during peak times of operation.

● Conducted training sessions for new employees in medical operations processes and procedures.

● Created reports summarizing medical operations data trends for executive review.

● Analyzed existing workflows to identify areas needing improvement or streamlining.

● Developed and maintained relationships with external vendors for the procurement of supplies and services.

● Monitored operational performance metrics for improvement opportunities.

● Coordinated with other departments to ensure efficient patient flow.

● Assisted in developing budgets related to medical operations activities.

● Supervised medical staff, including physicians and nurses, to ensure quality patient care.

• Expanded brand and marketing strategies by planning strategic events.
• Developed and implemented marketing plans to increase brand awareness and drive sales.
• Collaborated with cross-functional teams to identify and address customer needs.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads
• Member Support in MRI Clinic

• Managed ensemble groups and all logistics, regularly liaising with a vast array of people from community members, developmentally challenged communities, dignitaries, presidents, prime ministers, and royalty
• Served as the "Face of The Royal Australian Navy, " for musical and artistic endeavors, assisting with customer relations and public relations utilizing excellent people and communication skills
• Organized charity events featuring client musicians in order to raise money for worthy causes.
• Conducted market research analysis in order to identify potential areas of growth.
• Constructed promotional plans for upcoming projects or albums.
• Coordinated with vendors to secure necessary supplies, equipment, transportation, and accommodations for tour dates.
• Reviewed tour expenses after each event was completed in order to identify areas where costs could be reduced going forward.
• Ensured the safety of all band members, crew, and equipment during travel and performance events.
• Assisted in resolving disputes between members of the band when necessary.
• Monitored social media accounts associated with the band in order to engage fans more effectively.
• Scheduled rehearsals and production meetings among members of the band in preparation for upcoming performances or recordings.
• Provided guidance on song selection for setlists for each show or tour date.