Mark Nolasco
New York,NY
Summary
Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks. No matter what day it may be, I still always maintain a Hardworking Sales spirit committed to driving high sales in both slow and busy shifts. Being an Organized and patient individual who is also polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
10
10
years of professional experience
Work History
Verizon customer service representative
Verizon
New York, New York
04.2025 - Current
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders efficiently using company-specific software systems.
Apple Specialist
Apple
Manhattan, NY
11.2021 - Current
- Answered questions and informed customers of current sales and promotions.
- Informed customers about product lines and services offered by company.
- Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Educated clients on how to conduct transactions with convenient online solutions.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Sales Manager
The Attic NYC
Brooklyn, NY
03.2021 - 12.2024
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
- Suggested products and services to match customers' stated needs and preferences.
Instore Shopper
Amazon
Brooklyn, NY
11.2020 - 06.2021
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Organized as many as 30 deliveries per hour by smoothly selecting and purchasing items.
Census Enumerator
Census Bureau
Brooklyn, NY
08.2020 - 10.2020
- Asked questions pertaining to name, age, religious preference and state of residency.
- Interpreted interview questions to assist people in providing appropriate answers.
- Created survey sheets and worked on predefined surveys to gather census information.
- Contacted people through telephone, email and in-person to obtain pertinent data.
- Read maps and located addresses to complete assigned forms via personal interview.
- Assisted people in filling out surveys and explained items on survey forms.
- Charted out plans to visit residents of specified cities.
- Minimized mileage by teaming with people working in same area.
Theatre Usher
Williamsburg Cinemas
Brooklyn, NY
12.2019 - 03.2020
- Responded to guest questions about current facility events and future offerings.
- Complied with health and sanitation practices and procedures.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Processed admission payments and provided tickets.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between and after shows.
- Helped patrons to assigned seats by giving directions and leading way with flashlight while lights were dimmed.
- Determined authenticity and applicability of presented tickets.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier
Kmart, Sears Holding
Manhattan, NY
07.2018 - 10.2018
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Answered customer questions, provided store information, and directed customers to designated store areas.
- Processed refunds for worn, damaged, and broken merchandise.
- Handled credit applications from customers, liaised with credit manager for approvals and account setup, and processed credit card payments.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
AAMCO Janitor
AAMCO Transmissions
New York, New York
08.2016 - 03.2017
- Maintained cleanliness of work areas and customer waiting rooms.
- Operated floor cleaning machines to ensure polished surfaces.
- Disposed of hazardous materials following safety protocols.
Education
High School Diploma -
Urban Assembly For Law And Justice
Brooklyn, NY06.2017
Some College (No Degree) -
SUNY Oneonta
Oneonta, NYSome College (No Degree) -
BMCC
Manhattan, NYSkills
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Time Management
- Relationship Building
- Sales and Upselling
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Affiliations
- Member of the fellowship initiative @ J.P Morgan Chase
- Honors society member
- Attended Hamilton Special showing event in 2016
Timeline
Verizon customer service representative
Verizon
04.2025 - Current
Apple Specialist
Apple
11.2021 - Current
Sales Manager
The Attic NYC
03.2021 - 12.2024
Instore Shopper
Amazon
11.2020 - 06.2021
Census Enumerator
Census Bureau
08.2020 - 10.2020
Theatre Usher
Williamsburg Cinemas
12.2019 - 03.2020
Cashier
Kmart, Sears Holding
07.2018 - 10.2018
AAMCO Janitor
AAMCO Transmissions
08.2016 - 03.2017
High School Diploma -
Urban Assembly For Law And Justice
Some College (No Degree) -
SUNY Oneonta
Some College (No Degree) -
BMCC