Mark Nuñez
North Richland Hills
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and Legendary Member Service skills. Experienced in stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
1996
1996
years of post-secondary education
Work History
Sales and Training Manager
Sam's Club
North Richland Hills
10.2021 - Current
- Developed and implemented training programs for new associates.
- Facilitated engaging workshops on customer service techniques.
- Evaluated training effectiveness through feedback and assessments.
- Maintained training materials and resources for accessibility and relevance.
- Mentored team members to enhance their professional development skills.
- Reviewed industry trends to update training content regularly.
- Organized and coordinated training sessions for new employees.
- Produced reports and maintained training documents to support training activities.
- Developed training materials, including manuals, guides and handouts.
Insurance Salesman Broker
PHP Agency Inc.
Carrollton
03.2018 - Current
- Developed relationships with clients to understand their insurance needs.
- Presented insurance products tailored to individual client profiles.
- Conducted thorough policy reviews and identified coverage gaps.
- Attended training sessions to stay updated on industry trends and products.
- Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
- Attended industry conferences, seminars and workshops to stay abreast of current trends.
- Provided comprehensive advice on available insurance products and services.
- Created marketing materials such as brochures, flyers and presentations for potential customers.
- Performed administrative tasks such as updating customer information in databases, processing payments.
Member Service Specialist
Sam's Club
North Richland Hills
08.2020 - 09.2021
- Provided exceptional Member support through phone, email, and in-person interactions.
- Assisted members with account inquiries and resolved service-related issues promptly.
- Educated members on available products and services to enhance their shopping experience.
- Handled member complaints with empathy, ensuring satisfactory resolutions were achieved.
- Generated reports on membership activity for senior management review.
- Processed cash withdrawals and deposits including checks for accuracy before posting them into the system.
Forklift Merchandiser
Sam's Club
North Richland Hills
04.2020 - 08.2020
- Organized product displays to enhance Member visibility and engagement.
- Managed inventory levels to ensure stock availability for popular items.
- Collaborated with team members and Management to design effective promotional layouts.
- Trained new staff on merchandising techniques and store standards.
- Conducted regular audits to maintain store presentation and compliance.
- Assisted in planning seasonal merchandise transitions and setups.
- Utilized sales data to adjust product placement for maximum impact.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Communicated and coordinated planogram execution with store management.
Prepared Foods Team Lead
Sam's Club
North Richland Hills , Tx
05.2017 - 03.2018
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Overnight Team Lead
Sam's Club
North Richland Hills
12.2016 - 05.2017
- Supervised overnight team operations and ensured adherence to safety protocols.
- Coordinated staff schedules and maintained effective communication among team members.
- Trained new employees on procedures, equipment, and company standards.
- Implemented workflow improvements to enhance efficiency during peak hours.
- Conducted routine inspections of equipment for proper functioning and safety compliance.
- Provided leadership and guidance to overnight team members.
- Participated in disciplinary action when necessary according to company policies and regulations.
- Scheduled staff shifts and assigned duties to ensure adequate coverage at all times.
- Maintained inventory control systems for all products received or shipped out during shift.
Education
Electrician Diploma - Avionics/Communications Technology
High-Tech Institute of Technology
Phoenix, AZ 08.1995 - 05.1996
Stephen F. Austin High School
El Paso, Tx.Skills
- Developing training programs
- Evaluating training effectiveness
- Mentoring team members
- Team building
- Project management
- Data analysis
- Business administration
Timeline
Sales and Training Manager
Sam's Club
10.2021 - Current
Member Service Specialist
Sam's Club
08.2020 - 09.2021
Forklift Merchandiser
Sam's Club
04.2020 - 08.2020
Insurance Salesman Broker
PHP Agency Inc.
03.2018 - Current
Prepared Foods Team Lead
Sam's Club
05.2017 - 03.2018
Overnight Team Lead
Sam's Club
12.2016 - 05.2017
Electrician Diploma - Avionics/Communications Technology
High-Tech Institute of Technology
08.1995 - 05.1996
Stephen F. Austin High School
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