Mark Ochave
West Covina,CA
Summary
Dynamic professional with a proven track record at Los Angeles City Clerk, excelling in data management and customer service. Proficient in Microsoft Office and skilled in effective communication, I thrive in collaborative environments, ensuring exceptional service and satisfaction. Volunteered to enhance training processes, showcasing my commitment to team success and continuous improvement.
Overview
3
3
years of professional experience
Work History
Temporary
Los Angeles City Clerk
10.2023 - 12.2023
- Assist in processing provisional ballots and petitions.
- Verify/check signatures and addresses and process/research inactivation/cancellation of voter records.
- Input and maintain data into the voter database.
- Read, understand and follow verbal instructions and policies.
- Perform electronic tasks using Windows.
- Collaborate with coworkers and other county employees.
- Volunteered to develop a new training manual for new employees.
Part-time
Candy Sushi House
04.2021 - 12.2021
- Provide customer services including greeting and sitting customers.
- Take food and drink orders in a friendly and efficient manner.
- Deliver food, beverages, and condiments accurately and promptly.
- Anticipate guest needs and address concerns/special requests as needed.
- Maintain in-depth menu knowledge, answer questions and upsell customers on menu.
- Collaborate with team, assist coworkers and needed and ensure customer satisfaction.
Education
BA - Business Administration, Emphasis on HR
California State Polytechnic University of California
05.2023
AA - Liberal Arts, Emphasis on Business Administration
Mt. San Antonio College
06.2020
Skills
- Microsoft Office proficiency
- Typing speed 85-100 WPM
- Customer service excellence
- Effective communication skills
- Computer literacy
- Team collaboration
Projects
Senior Project: Impact of Diversity in the Workplace, Conducted research on diversity and its influence on organizational effectiveness. The study highlights the significance of diversity and inclusion in the workplace, while providing a means of supporting all employees., Recruitment and Selection Plan, Led a team to select and research a small consultation and engineering firm to develop a recruitment and selection plan., Strategic Management Analysis, Colleagues and I analyzed various businesses’ market strategies though different methods to develop prospective ways of improving current strategies.
Timeline
Temporary
Los Angeles City Clerk
10.2023 - 12.2023
Part-time
Candy Sushi House
04.2021 - 12.2021
BA - Business Administration, Emphasis on HR
California State Polytechnic University of California
AA - Liberal Arts, Emphasis on Business Administration
Mt. San Antonio College
Similar Profiles
Chelsea Oxlaj-PerezChelsea Oxlaj-Perez
Intern at Los Angeles City ClerkIntern at Los Angeles City Clerk
Jennifer BedollaJennifer Bedolla
Customer Service Representative at Los Angeles Department of Water and PowerCustomer Service Representative at Los Angeles Department of Water and Power
Julian ZelayaJulian Zelaya
Elections Assistant IV/Supervisor at City of Los Angeles, Office of the City ClerkElections Assistant IV/Supervisor at City of Los Angeles, Office of the City Clerk
Steven YanesSteven Yanes
Residential Assistant at California State University, Long BeachResidential Assistant at California State University, Long Beach
Shivam BawaShivam Bawa
LVN at Rio Hondo Subacute and Nursing CenterLVN at Rio Hondo Subacute and Nursing Center