Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Mark Ogden

West Linn,OR

Summary

Dynamic and reliable Associate Driver at HD Supply, recognized for maintaining a clean driving record and exceptional customer service. Expert in route planning and safety protocols, I consistently enhanced delivery efficiency while fostering strong client relationships. Proven ability to train staff and implement process improvements, ensuring timely and safe transportation of goods.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate Driver

HD Supply
Gresham, OR
08.2022 - Current
  • Operated delivery vehicles to transport products safely and efficiently.
  • Maintained accurate logs of deliveries and vehicle maintenance activities.
  • Ensured compliance with safety regulations during transportation tasks.
  • Assisted in loading and unloading materials while adhering to safety protocols.
  • Collaborated with warehouse staff to streamline delivery schedules and routes.
  • Monitored traffic patterns and adjusted routes for timely deliveries.
  • Followed all relevant traffic laws and safety regulations.
  • Implemented process improvements to enhance delivery efficiency and reliability.
  • Trained new drivers on operational procedures and safety guidelines.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.

Automotive Parts Specialist

Southwest Nebraska Farm And Auto (NAPA)
McCook, NE
02.2022 - 08.2022
  • Assisted customers in identifying and selecting appropriate automotive parts based on vehicle specifications.
  • Maintained accurate inventory records using NAPA's inventory management system to ensure stock levels met demand.
  • Provided technical support by answering customer inquiries regarding parts compatibility and installation processes.
  • Collaborated with team members to streamline order fulfillment processes, enhancing overall efficiency in operations.
  • Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Improved customer satisfaction by providing expert advice on automotive parts and their applications.
  • Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
  • Increased store revenue by cross-selling products and upselling services to customers.

Automotive Mechanic

Jiffy Lube Multicare +
Keizer, OR
07.2016 - 12.2021
  • Diagnosed and repaired automotive systems, ensuring optimal performance and safety standards.
  • Conducted routine maintenance services, including oil changes, brake inspections, and tire rotations.
  • Collaborated with team members to improve workflow efficiency and service turnaround times.
  • Trained junior mechanics on best practices for vehicle diagnostics and repair techniques.
  • Utilized diagnostic tools to identify issues promptly, minimizing downtime for customers' vehicles.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Test drove vehicles to determine problems and test repairs.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Followed established safety procedures and techniques when working under lifted vehicles.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Assessed vehicle maintenance status and completed needed service.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Reduced downtime for customers by completing automotive repairs in a timely manner.
  • Maintained functionality and reliability of engines, machines, and systems through regular diagnostic checks.
  • Boosted customer confidence with clear explanations of diagnostic findings and proposed solutions.
  • Read and followed technical documentation to complete accurate repairs.
  • Ensured safety compliance by performing thorough inspections on vehicles and implementing necessary repairs.
  • Established strong relationships with suppliers, securing favorable pricing for parts and materials.
  • Exceeded customer expectations by consistently delivering exceptional service and workmanship.

Education

High School Diploma -

McNary
Keizer, OR
05-1986

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • City and non-city driving
  • Loading and unloading
  • Safety protocols
  • Defensive driving
  • Vehicle inspection
  • Safety management
  • Route planning
  • Driving in adverse conditions
  • Navigational systems and GPS
  • Route management
  • Transportation
  • Traffic law observation
  • Inclement weather driving
  • Accident prevention
  • Relationship building
  • Heavy lifting
  • DOT compliance
  • Equipment monitoring
  • Materials transport
  • Shipping and packaging
  • Customer rapport
  • Strategic planning
  • Attention to detail
  • Conflict resolution
  • Staff development
  • [Type] vehicles expertise
  • Friendly and outgoing
  • Verbal and written communication
  • Physical stamina
  • Patience and tact
  • Emergency response
  • Load securing
  • Safe driving techniques
  • Multitasking Abilities
  • Interpersonal skills
  • Teamwork and collaboration
  • Problem-solving abilities
  • Self motivation
  • Excellent communication

Accomplishments

  • Achieved a rating of successful by completing deliveries in a focused and timely manner with accuracy and efficiency.

Certification

Champion of the road winner 2024 From HD Supply -

  • DOT certified in HAZMAT training as it pertains to transportation of dangerous chemicals.
  • No preventable accidents in over 15,000 deliveries as of January 2025.

Interests

  • DIY and Home Improvement
  • Boating, fishing, riding quads and motorcycles
  • Restoring and repairing my girlfriends corvette
  • Helping with tune and repair at the dragstrip

Timeline

Associate Driver

HD Supply
08.2022 - Current

Automotive Parts Specialist

Southwest Nebraska Farm And Auto (NAPA)
02.2022 - 08.2022

Automotive Mechanic

Jiffy Lube Multicare +
07.2016 - 12.2021

High School Diploma -

McNary
Mark Ogden