Mark Olmstead
Louisville,Kentucky
Summary
Experienced Parts Counter Person specializing in inventory management and customer service. Supports logistics operations and enhances product knowledge, driving customer satisfaction and operational efficiency. Excels in logistics coordination and problem-solving, ensuring effective order processing and outstanding customer experiences.
Overview
25
25
years of professional experience
Work History
Parts Counter Person
Louisville Chrysler Dodge Jeep Ram
Louisville, Kentucky
03.2025 - 02.2026
- Assisted customers in locating and identifying vehicle parts and accessories.
- Organized and restocked inventory on display shelves to ensure optimal product availability.
- Processed customer orders through dealership software efficiently and accurately.
- Collaborated with service technicians to ensure timely parts availability for repairs.
- Educated customers on product features and compatibility to improve their purchasing decisions.
- Handled cash and credit transactions accurately at the parts counter.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Responded to customer inquiries via phone, providing accurate information on products and services.
Parts Counter Person
Oxmoor Chrysler Dodge Jeep Ram
Louisville, Kentucky
04.2019 - 03.2025
- Stocked shelves with products to ensure availability for customers.
- Organized inventory in backroom for efficient access and management.
- Assisted in unloading deliveries and sorting merchandise promptly.
- Maintained cleanliness of sales floor and stock areas for safety compliance.
- Guided customers in finding desired items, enhancing shopping experience.
- Prepared necessary paperwork for returns or exchanges per company policy.
- Checked expiration dates on products and removed outdated items from shelves.
- Resolved discrepancies between physical count and computer records to maintain inventory accuracy.
- Streamlined backroom storage for optimal space utilization and accessibility.
- Inspected products for defects or damages prior to stocking shelves.
- Faced products on shelves and displays to meet company policies.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Operated forklift and pallet jack to transport heavy loads.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Tracked outgoing orders to provide shipping status to customers.
Parts Counter Person
Craig & Landreth
Crestwood, Kentucky
01.2016 - 04.2019
- Assisted customers in locating and identifying vehicle parts and accessories.
- Collaborated with service technicians to guarantee timely availability of parts for vehicle repairs.
- Provided product knowledge to customers, enhancing their shopping experience.
- Resolved customer inquiries and concerns regarding part compatibility and pricing.
- Delivered customer service by greeting customers upon arrival, assisting with inquiries, and addressing complaints professionally.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Responded promptly to customer inquiries via telephone, email, or chat applications.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Operated point of sales and parts lookup computer systems.
- Managed inventory by organizing and restocking parts on display shelves.
- Performed daily cycle counts on inventory items in order to maintain accurate stock levels.
- Verified stock to ensure accuracy of inventory records.
- Organized shelves in order to create an efficient working environment.
- Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
- Provided technical advice regarding parts and accessories.
- Kept sales and counter areas organized and clean to give a positive first impression to visitors and customers.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Coordinated daily parts deliveries to local businesses, ensuring prompt service and satisfaction.
- Monitored team performance targets and sales metrics to pinpoint areas for enhancement.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Ordered or purchased supplies to maintain optimum inventory.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Received, examined and reshelved returned parts.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Maintained a clean and organized workspace in compliance with safety standards.
- Used POS systems to receive payment or obtain credit authorization.
Assistant Parts Manager
Cardinal DJRC
Louisville, Kentucky
02.2001 - 01.2016
- Managed inventory levels and ensured timely replenishment of parts.
- Coordinated with suppliers to maintain strong relationships and efficient ordering.
- Processed customer orders and handled inquiries regarding parts availability.
- Monitored stock accuracy through regular audits and updates in the system.
- Implemented procedures for efficient storage and organization of parts inventory.
- Resolved customer complaints in a professional manner.
- Established individual parts inventory levels to balance stock and enhance inventory turnover.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Identified obsolete or outdated items in inventory and removed them from shelves.
- Developed and managed supplier contracts to secure competitive pricing and ensure supply continuity.
- Created reports on stock levels, sales trends, and other department metrics.
- Established strong relationships with vendors to facilitate long-term partnerships.
- Analyzed customer demand patterns to forecast future needs and placed orders accordingly.
- Monitored purchase order status updates from suppliers to ensure timely deliveries.
- Maintained accurate records of all incoming shipments and outgoing orders.
- Provided technical support to customers regarding product information.
- Analyzed parts performance data to identify trends, informing purchasing decisions and optimizing stock levels.
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
- Utilized parts management software for inventory tracking and order processing.
- Conducted regular inventory audits to maintain accuracy and accountability.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Implemented inventory control systems to track parts usage and reduce waste.
- Prepared and managed the parts department budget, including forecasting and expense control.
- Managed procurement processes, negotiating with suppliers to secure best prices.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Prepared inventory for shipment by attaching tags and labels.
- Implemented bar coding system to identify location and quantities of requested items.
Education
High School Diploma -
Waggener High
Louisville, KY06-1987
Skills
- Parts procurement
- Parts lookup
- Parts identification
- Parts acquisition
- Inventory management
- Stock control
- Logistics coordination
- Returns processing
- Reviewing deliveries
- Customer service
- Technical support
- Supplier relations
- Forklift operation
- Problem solving
- Attention to detail
- Clean driving record
Timeline
Parts Counter Person
Louisville Chrysler Dodge Jeep Ram
03.2025 - 02.2026
Parts Counter Person
Oxmoor Chrysler Dodge Jeep Ram
04.2019 - 03.2025
Parts Counter Person
Craig & Landreth
01.2016 - 04.2019
Assistant Parts Manager
Cardinal DJRC
02.2001 - 01.2016
High School Diploma -
Waggener High