Mark Olsen

Summary

Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Forward-thinking Operations Specialist bring 3 years of expertise in Audio, Video and Lighting for AV sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.

Overview

years of professional experience

Work History

Freelancer AV

CAVL, AVTS. FunkNug, Genesis, AV Leads

01.2022 - Current

Enhanced client satisfaction by delivering high-quality work within deadlines.
Optimized project efficiency by creating and implementing effective task management strategies.
Increased revenue through successful marketing campaigns for various clients.
Strengthened client relationships with consistent communication and timely project updates.
Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
Streamlined project workflows by identifying areas for improvement and implementing changes accordingly.
Expanded professional network through attending industry events and engaging in online communities.
Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
Mentored junior team members, providing guidance on best practices and techniques for success in the freelance industry.
Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Analyzed user feedback to gather input and identify areas required for improvement.
Researched and identified innovative solutions to acquire resources and meet customer needs.

Assistant Manager

Scorpion Smoke Shop

01.2021 - 11.2021

Improved customer satisfaction by addressing and resolving complaints promptly.
Streamlined store operations for increased efficiency, implementing new processes and procedures.
Developed strong working relationships with staff, fostering a positive work environment.
Increased sales through effective merchandising strategies and targeted promotions.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Sales Associate

Rockwall Vapor Stop

03.2017 - 11.2017

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

GED -

Rockwall Heath HighSchool

Heath, TX

06.2016

Skills

Problem-solving abilities
Teamwork and Collaboration
Reliability
Organizational Skills
Excellent Communication
Adaptability
Professional Demeanor
Time management abilities
Attention to Detail
Multitasking

Task Prioritization
Time Management
Relationship Building
Adaptability and Flexibility
Analytical Thinking
Self Motivation
Decision-Making
Professionalism
Problem-Solving
Active Listening

Certification

Timeline