Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Mark Ortiz

Mesa,AZ

Summary

Dedicated and adaptable professional with a proven track record of delivering exceptional customer service and support in dynamic, fast-paced environments. Seeking a challenging role where I can leverage my strong teamwork, flexibility, and customer service skills to contribute to an organization's success while continuously enhancing my own professional growth. My goal is to provide top-notch service, build positive relationships, and make a meaningful impact within a dynamic team.

Overview

7
7
years of professional experience

Work History

Media Services Assistant

24-7 Intouch
12.2023 - Current
  • Increased user satisfaction with efficient troubleshooting of technical issues related to media playback systems.
  • Contributed to a professional working environment through effective communication with coworkers, supervisors, and clients.
  • Handled sensitive information securely by adhering to strict data privacy policies when managing client files.
  • Elevated the overall client experience by providing exceptional customer service during interactions related to media services inquiries.

Delivery Driver

Uber Eats
07.2021 - Current
  • Coordinated delivery times by contacting customers in advance. - Navigated routes efficiently using map programs and GPS systems. - Ensured food temperature by carrying orders in insulated bags. - Picked up meals from local restaurants and delivered them to residential and business customers.

Restaurant Busser & Runner

Rustler's Rooste
03.2022 - 10.2023
  • Demonstrated strong teamwork by assisting servers with food delivery during peak times when needed.
  • Provided exceptional customer service while assisting servers with carrying trays, delivering beverages, or attending to special requests from guests.
  • Facilitated effective communication between front-of-house and back-of-house teams to maintain seamless dining experiences for all patrons.
  • Assisted in training new bussers on restaurant procedures, table settings, and customer service expectations.

Sales Representative

Men's Wearhouse
10.2019 - 03.2020
  • Presented products and services to prospective and existing customers, effectively meeting client needs. - Demonstrated product features to align with customer requirements. - Developed customized sales techniques to successfully sell and upsell services. - Provided comprehensive assistance to customers from merchandise selection to purchase completion.

Team Member

Nekter Juice Bar Inc.
12.2016 - 03.2020
  • Addressed customer needs and specific requests. - Built positive customer relationships through friendly greetings and excellent service. - Developed and maintained working relationships with peers and upper management. - Consistently went above and beyond job requirements.

Education

Audio Engineering -

Scottsdale Community College
01.2019

Chandler High School
01.2016

Skills

  • Team Building
  • Goal setting
  • Prioritization
  • Brainstorming
  • Problem Solving
  • Photography
  • Creative Direction
  • Video Editing
  • Graphic Design
  • Multimedia Production
  • Technical Support

Personal Information

Title: Customer Service Professional

Timeline

Media Services Assistant

24-7 Intouch
12.2023 - Current

Restaurant Busser & Runner

Rustler's Rooste
03.2022 - 10.2023

Delivery Driver

Uber Eats
07.2021 - Current

Sales Representative

Men's Wearhouse
10.2019 - 03.2020

Team Member

Nekter Juice Bar Inc.
12.2016 - 03.2020

Audio Engineering -

Scottsdale Community College

Chandler High School

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Mark Ortiz