A proud former foster youth with a desire to work with people of my community. As a UCLA graduate, it is my hope to gain greater knowledge and experiences to pay forward the opportunities I have been given.
Overview
4
4
years of professional experience
Work History
Case Manager - Full-Service Partnership
Barbour and Floyd Medical Associates
Lynwood
10.2023 - 09.2024
Assessed clients' needs, developed service plans, and monitored progress towards goals.
Facilitated communication between clients, families, caregivers, social services, and other agencies to ensure client needs are met.
Maintained accurate case records and documentation according to Department of Mental Health guidelines.
Residence Deputy
UCLA
Los Angeles, CA
03.2023 - 09.2023
Reviewed and processed student information in accordance with Residence Policy set forth by the University of California Office of the President.
Provided superior student service and information regarding relevant administrative processes and events for student success.
Assisted student's in identifying correct documentation to remain in compliance with University Policy and USCIS.
Youth Rights Educator
Alliance for Children's Rights
Los Angeles, CA
09.2022 - 06.2023
Collaborated with community-based service providers to promote pathways to learning and access to equitable outcomes.
Facilitated educational rights trainings to foster and probation youth within the greater Los Angeles area
Consulted with supervising attorneys, youth advocates and other peers with lived experience to develop holistic and comprehensive plans for engagement.
Case Manager - Full-Service Partnership
Southern California Health and Rehabilitation
Los Angeles, CA
02.2022 - 03.2023
Implemented ongoing case management and rehabilitation services to support successful outcomes.
Participated in case consultations with multi-disciplinary team to discuss client care planning and progression.
Engaged in crisis interventions and de-escalation, including the application of motivational interviewing and collaborative problem-solving techniques.
Registered Behavior Technician
Roman Empire ABA
Stockton, CA
08.2021 - 12.2021
Provided one-on-one therapy services with clients with autism spectrum disorder (ASD) in their home.
Analyzed and identified client strengths to contrive opportunities for engagement.
Implemented behavioral interventions to promote independence within a naturalistic setting.
Registered Behavior Technician
Trumpet Behavioral Health
Antioch, CA
09.2020 - 05.2021
Developed activity plans and instructional materials to optimize progress towards treatment goals.
Facilitated engagement of client to community members and treatment team.
Tracked client progress and collaborated with treatment team to optimize client success
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA
Mental Health Clinical Specialist - Full-Service Partnership at Contra Costa CountyMental Health Clinical Specialist - Full-Service Partnership at Contra Costa County
Mental Health Specialist, Full-Service Partnership Department at Gardner Health ServicesMental Health Specialist, Full-Service Partnership Department at Gardner Health Services
Mental Health Clinician – Full Service Partnership (FSP) at Turning Point SunriseMental Health Clinician – Full Service Partnership (FSP) at Turning Point Sunrise