Mark Padula
Auburn,NY
Summary
Driven Field Service Technician with a track record of enhancing customer satisfaction and loyalty at Advanced Concepts Carpet Care. Skilled in troubleshooting, repair, and customer service, consistently delivering results beyond expectations. Excelled in teamwork and technical troubleshooting, driving significant improvements in efficiency and client satisfaction.
Overview
14
14
years of professional experience
Work History
Field Service Technician
Advanced Concepts Carpet Care
03.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Operated hand tools and power equipment according to company safety procedures.
- Worked with diverse types of weather and ground conditions.
- Researched and implemented new technologies and equipment.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Developed and implemented customized service plans to meet customer needs.
Sales Technician
Johnston Paper
10.2010 - 02.2023
- Enhanced customer satisfaction with timely troubleshooting and resolution of product-related issues.
- Maintained accurate records of customer interactions, ensuring seamless communication and follow-up throughout the sales process.
- Built strong relationships with key accounts, securing repeat business and long-term loyalty from clients.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Recorded accurate and efficient records in customer database.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Education
Regents Diploma -
Auburn High School
Auburn, NYBusiness
Cayuga Community College
Auburn, NYSkills
- Problem-Solving
- Positive Attitude
- Field Repairs
- Customer Services
- Teamwork and Coordination
- Training and mentoring
- Valid Driver's License
- Courteous and Professional
- Electrical Troubleshooting
- Technical Analysis
- Accountability and Work Ethic
- Equipment Installation
- Equipment Repair and Troubleshooting
- Power Tools
Timeline
Field Service Technician
Advanced Concepts Carpet Care
03.2023 - Current
Sales Technician
Johnston Paper
10.2010 - 02.2023
Regents Diploma -
Auburn High School
Business
Cayuga Community College
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