MARK PANIEL
Albany,OR
Summary
Dynamic and detail-oriented professional with experience in providing on-site technical support. Demonstrated expertise in troubleshooting, diagnosing, and repairing complex equipment to ensure customer satisfaction. Proven track record of building trust and rapport with customers to ensure repeat business.
Overview
8
8
years of professional experience
Work History
Field Service Technician
Turbo Technicians
03.2022 - Current
- Performed maintenance and troubleshooting on a variety of commercial cooking equipment for manufacturers such as MerryChef, TurboChef, Lincoln, and Bunn.
- Created repair and maintenance reports for customers, documenting all repairs and services provided.
- Followed wiring diagrams to inspect electrical connections, wiring and relays.
- Trained new-hire technicians during peak business seasons.
- Previously: June 2016 - October 2017 South TX Market
Lead Intake Coordinator / I.T. Support
The Law Office of Carlie E. Young
09.2019 - 03.2022
- Process new client information into our database
- Check compliance and treatment status of clients
- Preparing case files before Case Manager hand-off.
- Troubleshot technical issues with printers, networks, operating systems, and applications.
- Assisted in developing processes for deploying new computers and applications to end users.
Field Technician - FTIS
Quest Integrity
11.2018 - 07.2019
- Maintain inspection tool maintenance
- Track inspection tool during inspection flow process
- Assist Project Managers for different inspection jobs.
Locate Technician
USIC
04.2018 - 11.2018
- Locate buried electrical, gas, and sewer lines
- Investigate cause of damage to lines marked and flagged
- Trained new technicians.
Correctional Officer II - STG
Texas Department of Criminal Justice
11.2017 - 03.2018
- Maintained offender security
- Conducted patrols and cell searches
- Conduct investigations regarding suspected gang activity.
Education
All-Lines Adjuster License -
The Adjuster School
01-2020
Diploma - undefined
The Woodlands College Park High School
01-2012
Skills
- Customer Service: Focusing on the customer’s needs first
- Computer Hardware Knowledge: Building and repairing Computers
- Mechanical Knowledge: Hand tools, power equipment, small engine repair
- Electrical Troubleshooting
Timeline
Field Service Technician
Turbo Technicians
03.2022 - Current
Lead Intake Coordinator / I.T. Support
The Law Office of Carlie E. Young
09.2019 - 03.2022
Field Technician - FTIS
Quest Integrity
11.2018 - 07.2019
Locate Technician
USIC
04.2018 - 11.2018
Correctional Officer II - STG
Texas Department of Criminal Justice
11.2017 - 03.2018
Diploma - undefined
The Woodlands College Park High School
All-Lines Adjuster License -
The Adjuster School