Mark Pfisthner
Sturgeon Lake,MN
Summary
Proven to enhance service quality and operational efficiency, I leveraged strong communication skills and technical expertise at Advanced Garage Door Service LLC. Demonstrated adaptability and a goal-oriented mindset, achieving high customer satisfaction and safety standards. Skilled in customer engagement and equipment troubleshooting, I consistently contributed to team improvement and customer trust.
Overview
26
26
years of professional experience
Work History
Retail Sales Associate Cashier
Korner Store Llc
06.2024 - Current
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
Service Technician
Advanced Garage Door Service Llc
10.2013 - 05.2024
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Truck Driver
FedEx Freight
05.1998 - 09.2013
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
Education
Graduate - General
- Relevant Coursework: [Subject] & [Subject]
- [Number] GPA
- Ranked in Top [Number]% of class
Associate In Engineering Technology - Heavy Equipment Maintenance Technology
05.1998
Skills
- Quick Learner
- Patience and Empathy
- Cleanliness and hygiene
- Cash Handling Accuracy
- Goal-oriented mindset
- Dependability
- Customer Engagement
- Customer Support
- Loss Prevention Procedures
- Cross-Selling Products
- Policy Adherence
- Store maintenance
- Credit card processing
- Loyalty Program Promotion
- Resilience Under Pressure
- Merchandise Restocking
- Handling Complaints
- Customer Relationship Management
- Upselling strategies
- Safety enforcement
- Friendly and Helpful
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Excellent Written and Verbal Communication
- Honest and Dependable
- Cash Register Operation
- Adaptable and Flexible
- Ability to Lift 40 pounds
Timeline
Retail Sales Associate Cashier - Korner Store Llc
06.2024 - Current
Service Technician - Advanced Garage Door Service Llc
10.2013 - 05.2024
Truck Driver - FedEx Freight
05.1998 - 09.2013
Northwestern High School - Graduate , General
Central Arizona Community College - Associate In Engineering Technology, Heavy Equipment Maintenance Technology
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