Summary
Overview
Work History
Education
Skills
Languages
work histroy
Timeline
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Mark Poff

Kingsport,Tennessee

Summary

Experienced in small business operations and production management with a strong focus on customer relations and strategic planning. Proven skills in negotiation, marketing, and project management, with a history of maintaining high standards of client service. Seeking to leverage expertise in business management and operations to excel as a Production Manager.

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Overview

18
18
years of professional experience

Work History

Owner

Mark Poff Production
01.2015 - Current

Production Manager

WVSG Radio Station
02.2010 - 01.2015
  • Managed the daily operations related to customer service, inventory management, and marketing
  • Maintained a high standard of customer service through quality assurance checks
  • Negotiated contracts and agreements with business partners, vendors, and customers
  • Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently
  • Managed all commercials that was aired on the station
  • Made sure all programming was aired on time
  • I spoke with businesses daily to make sure they were happy with all our work
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.

Executive Sales Manager

Craftmatic Adjustable Bed Company
05.2007 - 11.2010
  • Ensured compliance with company policies regarding pricing structures and discounting practices
  • Drove growth in key accounts, maintaining strong relationships with key decision-makers to upsell products and services.
  • Negotiated advantageous contracts with suppliers and vendors to secure competitive pricing for the organization.
  • Increased sales revenue by consistently meeting and exceeding sales targets through effective client relationship management.
  • Assisted customers in selecting appropriate solutions based on their individual needs
  • Developed strong customer service protocols to ensure satisfaction throughout the buying process
  • Managed daily operations of sales team while ensuring goals were met or exceeded monthly targets

Education

Computer Programming - Computer Programming

University of Virginia
Wise, Virginia

Skills

  • Verbal and written communication
  • Business management
  • Negotiation
  • Strategic planning
  • Business planning
  • Business marketing
  • Financial management
  • Staff hiring

Languages

English
Full Professional

work histroy

I was the Event Coordinator for Praise Church in Kingsport, Tn. from 2003-2005. I was responsible for booking, planning, and the execution of live events and concerts. I have experience in travel itineraries, booking hotels and flights.

Timeline

Owner

Mark Poff Production
01.2015 - Current

Production Manager

WVSG Radio Station
02.2010 - 01.2015

Executive Sales Manager

Craftmatic Adjustable Bed Company
05.2007 - 11.2010

Computer Programming - Computer Programming

University of Virginia

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Mark Poff