Mark Porath
Weston,WI
Summary
People first retail manager with a strong focus on problem resolution and team leadership. 7+ years in retail customer service, and 7 more in food service and hospitality. Committed to mentorship, and growth.
Overview
9
9
years of professional experience
Work History
ECustomer Care Team Lead
Foot Locker
Wausau, Wi
04.2021 - Current
- Led daily operations of customer care team, ensuring high-quality service delivery.
- Developed and maintained training materials to support ongoing staff development.
- Trained and mentored new team members on their positions, and how to best improve.
- Implemented and monitored key performance metrics to increase customer satisfaction and team improvement.
- Quick decision making in customer service situations, and deescalation to improve customer experience.
ECustomer Care Specialist
Foot Locker
Wausau, WI
06.2019 - 04.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline issue resolution processes, improving response times.
- Trained new staff on customer service protocols and best practices, fostering a knowledgeable team environment.
- Analyzed customer feedback to identify trends and recommend service improvements, driving operational excellence.
Assistant Kitchen Manager
The Jig, LLC
Weston, WI
12.2017 - 06.2018
- Supervised daily kitchen operations to ensure compliance with food safety standards.
- Trained and mentored staff on cooking techniques and kitchen protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with head chef to develop seasonal menu offerings based on customer feedback.
Line Cook
WOW Family Entertainment Center
Wausau, WI
02.2017 - 11.2017
- Prepared and executed diverse menu items in fast-paced environment.
- Ensured adherence to food safety and sanitation standards consistently.
- Collaborated with kitchen team to streamline food preparation processes.
- Trained and mentored junior cooks on culinary techniques and best practices.
Education
High School Diploma -
North Central Technical College
Wausau, WISkills
- Customer service
- Team collaboration and leadership
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Food Safety
- 100 Words per minute typing
Timeline
ECustomer Care Team Lead
Foot Locker
04.2021 - Current
ECustomer Care Specialist
Foot Locker
06.2019 - 04.2021
Assistant Kitchen Manager
The Jig, LLC
12.2017 - 06.2018
Line Cook
WOW Family Entertainment Center
02.2017 - 11.2017
High School Diploma -
North Central Technical College