Hi, I’m
Savannah Gordon
La Vergne,TN
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Specialist to the next level.
Overview
6
years of professional experience
Work History
Ideal Image Medspa
Client Care Specialist-Team Lead
04.2021 - Current
Job overview
- Enhanced client satisfaction by providing exceptional support and timely resolutions to issues.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients' situations while maintaining professional boundaries and adhering to company policies.
- Provided comprehensive training to new team members, ensuring they were equipped with the knowledge and skills necessary for success in the role.
- Identified potential areas of improvement in client care processes, implementing changes that resulted in increased efficiency and effectiveness.
- Proactively addressed potential client concerns, preventing escalated issues and maintaining a positive relationship.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Utilized CRM software effectively for tracking client interactions and managing follow-ups on outstanding issues.
Trinidad Benham
Shipping and Warehouse Coordinator
03.2020 - 04.2021
Job overview
- Enhanced warehouse efficiency by implementing effective inventory management strategies and streamlining processes.
- Optimized space utilization for increased storage capacity with thoughtful warehouse layout planning.
- Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
- Ensured accurate inventory records through diligent cycle counts and regular audits.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
Vanderbilt University Medical Center
Care Partner
10.2017 - 01.2020
Job overview
- Enhanced patient comfort by providing personalized care and support throughout their stay.
- Assisted nurses in administering medications, ensuring proper dosage and timely delivery to patients.
- Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
- Provided emotional support to patients and families, fostering a positive environment during difficult times.
- Facilitated the smooth transition between shifts by providing detailed hand-off reports to incoming care partners.
Education
AAPC
Medical Billing and Coding Program
Western Kentucky University, Bowling Green, KY
Bachelor of Arts from Graphic Design
West Kentucky Community And Technical College, Paducah, KY
Certificate from Nursing Assistance
Skills
- Customer Relations
- Quality Assurance
- Client Retention
- Adaptability and Flexibility
- One Call Resolution
- Training and mentoring
- Customer Service
- Exceptional interpersonal communication
- Customer Relationship Management Software (CRM)
- Sales expertise
- Positive and Constructive Feedback
- Problem-Solving
Timeline
Client Care Specialist-Team Lead
Ideal Image Medspa
04.2021 - Current
Shipping and Warehouse Coordinator
Trinidad Benham
03.2020 - 04.2021
Care Partner
Vanderbilt University Medical Center
10.2017 - 01.2020
AAPC
Medical Billing and Coding Program
Western Kentucky University
Bachelor of Arts from Graphic Design
West Kentucky Community And Technical College
Certificate from Nursing Assistance
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