Mark Qualls
Beech Bluff,TN
Summary
Seasoned Route Delivery Driver with a proven track record at US Foods, enhancing route efficiency and fostering customer loyalty through exceptional service and professional appearance. Skilled in navigation and sales development, I excel in independent work environments, driving both customer satisfaction and sales goals. Achieved significant account growth by leveraging product knowledge and sales skills.
Overview
25
25
years of professional experience
Work History
Route Delivery Driver
US Foods
Memphis, TN
07.2021 - Current
- Conducted daily vehicle inspections, addressing any maintenance needs for optimal performance.
- Completed accurate documentation of each delivery, maintaining organized records for reference purposes.
- Operated various types of vehicles skillfully, adapting to different sizes and weight capacities as required per route assignments.
- Built strong relationships with customers, resulting in repeat business and positive feedback.
- Provided exceptional customer service by addressing questions or concerns professionally and courteously.
Driver Supervisor
Sonoco
Jackson, TN
06.2011 - 07.2021
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Collaborated with other departments to ensure smooth operations and address any logistical challenges effectively.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
- Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
Driver, Warehouse Orders
Manpower Staffing
Jackson, TN
01.2011 - 06.2011
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
Route Driver/Sales
PepsiCo
Jackson, TN
01.2005 - 01.2011
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Handled cash transactions accurately, ensuring proper documentation and prompt payment processing for the organization.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Developed strong customer base through efficient and reliable service.
- Maintained records of sales and customer information to support accuracy.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
Over the Road Truck Driver
ExOne Express
Jackson, TN
06.1999 - 01.2005
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
- Expedited shipping processes by utilizing advanced GPS systems for efficient navigation along complex routes.
- Enhanced company''s public image by maintaining a clean and professional appearance both personally and with equipment while on the job.
- Contributed to a positive team environment by assisting fellow drivers with route planning, loading, unloading, and troubleshooting mechanical issues when necessary.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
N/A - Biological And Physical Sciences
Union University
Jackson, TNCertificate - Truck Driving
Tennessee College of Applied Technology - Crump
Crump, TN08.1994
Honors Diploma - Academic
Dyer County High School
Newbern, TN05.1988
Skills
- Ability to work independently
- Customer Service
- Strong Navigation Skills
- Safe Driving
- Customer Service-Oriented
- Professional Appearance
- Strong Work Ethic
- Product Sales
- Product presentation
- Sales Goals
- Product Distribution
- Sales Development
- Merchandise Sales
- Account development
- Product Promotions
Timeline
Route Delivery Driver
US Foods
07.2021 - Current
Driver Supervisor
Sonoco
06.2011 - 07.2021
Driver, Warehouse Orders
Manpower Staffing
01.2011 - 06.2011
Route Driver/Sales
PepsiCo
01.2005 - 01.2011
Over the Road Truck Driver
ExOne Express
06.1999 - 01.2005
N/A - Biological And Physical Sciences
Union University
Certificate - Truck Driving
Tennessee College of Applied Technology - Crump
Honors Diploma - Academic
Dyer County High School