Hi, I’m
Mark Quick
Enterprise Account Manager
Meridian,ID
Summary
Results-driven Enterprise Portfolio Manager with extensive experience at Allied Universal Security, recognized for outstanding client retention and innovative problem-solving skills. Expertise in data analysis and CRM software has led to the development of strategies that significantly enhance customer engagement and uncover new business opportunities. Proven ability to drive growth and satisfaction in high-risk accounts while fostering lasting client relationships.
Overview
28
years of professional experience
5
Certification
Work History
Allied Universal Security/US Security AssociatesUnited States, Remote
Enterprise Portfolio Manager
06.2015 - 11.2024
Job overview
- Oversaw high-risk accounts with successful outcomes.
- Developed and implemented portfolio strategies to retain clients.
- Collaborated with clients in contract negotiations.
- Created quarterly business reviews to identify customer needs and service issues.
- Boosted customer engagement through technological advancements.
- Established post orders for customers and branches to enhance communication.
- Promoted to Enhanced Protection Services Division hiring off-duty police officers and armed security personnel.
- Identified new business opportunities within existing accounts.
- Maintained accurate records of all client interactions using CRM software.
AKI Home-Nitori IndustriesSouthern California, On-Site
Corporate Loss Prevention and Safety Manager
07.2014 - 06.2015
Job overview
- Created and developed numerous programs for this start-up company.
- Coordinated installation and networking of advanced surveillance systems.
- Collaborated with Human Resources to craft new employee onboarding program.
- Partnered with leadership teams to design safety promotion plans.
- Created publication to bridge communication gap between corporate and store locations.
- Enhanced efficiency in inventory control activities.
Goodwill of Orange CountyOrange County, On-Site
Regional Retail Asset Protection and Safety Manager
06.2013 - 07.2014
Job overview
- Oversaw asset protection and safety protocols for 25 retail outlets, distribution center, pickup sites, multiple buildings, and entire Goodwill campus.
- Created a Security Operations Center
- Immediately impacted locations with new safety display standards.
- Coordinated and managed deployment of new Loomis safe systems.
- Engaged directly with Diversion Programs and Civil Demand enterprises.
- Delivered multiple internal case resolutions efficiently and effectively.
American ApparelLos Angeles, On-Site
Asset Protection Consultant
03.2011 - 03.2013
Job overview
- Worked with Director to create new hire orientation program for Asset Protection protocols.
- Completed thorough investigations of upwards of 35 cases.
- Worked alongside Director to establish audit procedures across all retail stores and distribution center.
- Conducted risk assessments to identify security vulnerabilities and develop mitigation strategies.
Sports AuthorityWestern United States, On-Site
Senior Western Regional Asset Protection Manager
06.2006 - 12.2011
Job overview
- Analyzed data from the loss prevention system to identify areas of shrink.
- Trained personnel on proper asset protection procedures and techniques.
- Implemented policies and procedures related to asset protection operations.
- Performed regular inspections to ensure adherence to company guidelines regarding safety practices.
- Created reports summarizing findings from investigations into potentially fraudulent activities.
- Participated in external law enforcement initiatives targeting organized retail crime rings.
Sports AuthorityFontana, California, On-Site
Western Regional Asset Protection Manager
09.2005 - 06.2006
Job overview
- Managed the opening of a new 618,000 square foot distribution center.
- Oversaw preparation of merchandise for distribution to new retail locations.
- Implemented various audits to ensure compliance with company guidelines.
- Collaborated with Cal/OSHA regarding safety incidents within Distribution Centers.
- Achieved compliance with Weights and Measures standards regarding pricing laws.
- Led the creation of a budget for Sports Authority's Distribution Center security team.
Sports Authority/Gart SportsWestern United States, On-Site
Regional Asset Protection Manager
05.2000 - 09.2005
Job overview
- Conducted audits of store inventory to detect any discrepancies in stock levels.
- Conducted investigations of theft-related issues.
- Implemented policies and procedures related to asset protection operations.
- Managed Minimum Security Standards and Physical Security equipment for all departments.
- Managed budget and allocation of Electronic Article Surveillance Systems.
Gart Sports/SportmartOrange County, On-Site
District Loss Prevention Manager
11.1996 - 05.2000
Job overview
- Supervised safety and security operations for 29 retail locations within a three-state area.
- Developed and executed company-wide associate awareness initiatives.
- Created Asset Protection Manual alongside colleagues.
- Supervised upkeep of security measures including alarms and locks.
- Examined cases of employee dishonesty from start to finish.
Education
Lakewood High SchoolLakewood, California
from General Studies
Long Beach City CollegeLong Beach, California
from Communications
Skills
- Portfolio Management
- Client Retention
- Data Analysis
- Cost reduction
- Special Projects
- Client Relationship Management
- Training Development
- Client Support
- Proficient in Software Tools
- Professional Communication Skills
- Problem solving
- CRM software
Affiliations
International Association of Credit Card Investigators, California Robbery Association
Loss Prevention Foundation, National White Collar Crime Committee,
National Retail Federation of Loss Prevention, ASIS.
Training
- Target Interviewing and Interrogation Techniques
- Fraud Investigations
- Homeland Security Training
- XBR and other Exception Base Systems
- Winteam
- DOMO
- Dragon Dashboard
- Salesforce
Certification
- CPR Certified - First Aid and Safety
- 2022 Global Code of Ethics and Business Conduct
- Leadership and Team Management Training
- Target - Interview and Interrogation Techniques
- Wicklander and Zulawski Interview and Interrogation Certified
Accomplishments
- Client Loyalty Excellence Award – Allied Universal
- Excellence in Driving Exceptional Financial Growth – Allied Universal
- Regional Manager of the Year – Sports Authority
- District Manager of the Year – Sports Authority
- Investigator of the Year – Sports Authority
References
References available upon request.
Timeline
Enterprise Portfolio Manager
Allied Universal Security/US Security Associates
06.2015 - 11.2024
Corporate Loss Prevention and Safety Manager
AKI Home-Nitori Industries
07.2014 - 06.2015
Regional Retail Asset Protection and Safety Manager
Goodwill of Orange County
06.2013 - 07.2014
Asset Protection Consultant
American Apparel
03.2011 - 03.2013
Senior Western Regional Asset Protection Manager
Sports Authority
06.2006 - 12.2011
Western Regional Asset Protection Manager
Sports Authority
09.2005 - 06.2006
Regional Asset Protection Manager
Sports Authority/Gart Sports
05.2000 - 09.2005
District Loss Prevention Manager
Gart Sports/Sportmart
11.1996 - 05.2000
Lakewood High School
from General Studies
Long Beach City College
from Communications
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