Mark Quintanilla
Mission,TX
Summary
Resourceful Theater Staff Member known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and time management. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive audience experiences.
Sympathtic personal care aide with several years of experience supporting patients with activities of daily living. Professional and clear communicator when instructing and assisting patients as well as when reporting information to healthcare team and supervisors.
Overview
6
6
years of professional experience
Work History
Theater Team Member
Cinemark
McAllen, Texas
03.2022 - Current
- Conducted daily walkthroughs of theater facilities to identify any maintenance needs.
- Pitched in to help crews with building sets and identified problems that could have resulted in possible safety issues.
- Managed inventory of products sold in the lobby, restocking shelves as needed.
- Managed Inbound Calls and inquiries and customer concerns.
- Operated cash registers when selling concessions or merchandise to customers.
- Searched reference materials to find answers to client questions.
- Analyzed client requests to determine and locate needed information.
- Remained alert, active, and ready to respond to requests using variety of available resources.
- Ensured proper safety protocols were followed throughout the theater building at all times.
- Trained new employees on proper use of theater equipment and safety protocols.
- Computed purchases and received and processed cash or credit payment.
- Followed up with customers after purchase to ensure satisfaction with product and service received.
Caregiver
Starr Home Health Agency
McAllen, TX
01.2019 - Current
- Consulted with client care team to continually update care plans.
- Coordinated transportation services for clients when necessary.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Administered prescribed medications on a timely basis following care plan instructions.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted clients with maintaining good personal hygiene.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Organized oral medications for clients following dosage and schedule requirements.
Education
High School Diploma -
Veterans Memorial High School
Mission, TX06-2018
Associate of Arts - Psychology
South Texas College
McAllen, TXSkills
- Effective multitasking
- Teamwork and collaboration
- Time management abilities
- Customer service
- Effective communication
- High energy delivery
- Active listening
- Professional demeanor
- Analytical skills
- Adaptability
- Organizational skills
- Problem-solving
Timeline
Theater Team Member
Cinemark
03.2022 - Current
Caregiver
Starr Home Health Agency
01.2019 - Current
High School Diploma -
Veterans Memorial High School
Associate of Arts - Psychology
South Texas College