Mark Ralston
Watertown,NY
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
17
17
years of professional experience
Work History
Bartender
Edgewood Resort
06.2007 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Senior Bartender
The Chateau Restaurant
09.2016 - 10.2022
- Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.
- Trained new bartenders on proper techniques, ensuring consistent quality across the team.
- Streamlined bar operations by implementing efficient inventory management systems.
- Increased repeat business with exceptional interpersonal skills and rapportbuilding.
Bartender/Bar Manager
The Boathouse
05.2013 - 09.2016
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Maggies On The River
03.2010 - 06.2012
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Bachelor of Science - Hotel, Restaurant & Club Management
Cal Poly Pomona
Pomona, CAAssociate of Applied Science - Hotel & Restaurant Management
SUNY Canton
Canton, NYSkills
- Attention to Detail
- Advanced Cocktail Knowledge
- Cleanliness Standards
- Beverage Preparation
Timeline
Senior Bartender
The Chateau Restaurant
09.2016 - 10.2022
Bartender/Bar Manager
The Boathouse
05.2013 - 09.2016
Bartender
Maggies On The River
03.2010 - 06.2012
Bartender
Edgewood Resort
06.2007 - Current
Bachelor of Science - Hotel, Restaurant & Club Management
Cal Poly Pomona
Associate of Applied Science - Hotel & Restaurant Management
SUNY Canton
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