Mark Ramsey
Cape Coral
Summary
Dynamic and results-driven professional with extensive experience as a Lead Bartender at Coconut Jack's Waterfront Grille. Proven track record in upselling and enhancing customer satisfaction through superior service and effective problem-solving. Skilled in staff management and employee coaching, fostering a collaborative team environment to achieve business goals.
Overview
19
19
years of professional experience
Work History
Lead Bartender
Coconut Jack's Waterfront Grille
05.2016 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
Key Manager
Outback Steakhouse
08.2006 - 05.2016
- Counted registers and cleaned and secured restaurant at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful restaurant.
- Evaluated business processes regularly to identify areas for improvement, implementing changes as needed to maintain efficiency and effectiveness.
Bartender
Ruby Tuesday
03.2012 - 06.2012
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate of Science - Computer Information Systems
Florida Gulf Coast University
Fort Myers, FL05-2027
Skills
- Customer service
- Suggestive selling
- Staff management
- Superior customer service
- Employee coaching
- Problem solving
- Attention to detail
- Strong work ethic
- Team collaboration
Timeline
Lead Bartender
Coconut Jack's Waterfront Grille
05.2016 - Current
Bartender
Ruby Tuesday
03.2012 - 06.2012
Key Manager
Outback Steakhouse
08.2006 - 05.2016
Associate of Science - Computer Information Systems
Florida Gulf Coast University
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