Mark Rhinehart
West Seneca,New York
Overview
37
37
years of professional experience
Work History
Quality Control Technician
Multisorb Filtration
05.1996 - Current
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Maintained quality documentation and records for conformance with relevant standards.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Shop Work Order scanning, retention and storage
Paint Associate
Sherwin-Williams Paint Store
03.1994 - 09.1996
- Stocked aisles with merchandise and cleaned paint counter for orderly appearance.
- Maintained up-to-date knowledge on store returns policies and promotions to provide reliable information.
- Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
- Offered color matching expertise and paint product selection advice to assist customers with paint choice.
Operator
AT&T Communications
05.1986 - 06.1994
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department, or business.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Education
Associate of Applied Science - Chemistry
Niagara County Community College
Sanborn, NY05.1996
Skills
- Quality Assurance and Control
- Calibration Standards
- Stability Sampling
- Documentation Skills
- Testing Procedures
- Specifications Knowledge
- Corrective Actions
- Maintaining Clean Work Areas
- Raw Material Testing
- Quality Control Coordination
- Lean Manufacturing
- Visual Inspection
Timeline
Quality Control Technician
Multisorb Filtration
05.1996 - Current
Paint Associate
Sherwin-Williams Paint Store
03.1994 - 09.1996
Operator
AT&T Communications
05.1986 - 06.1994
Associate of Applied Science - Chemistry
Niagara County Community College