Mark Rhones
Security
Germantown,MD
Summary
Security-focused and diligent Officer skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. While working with the Embassy of South Korea as well as The Embassy of Japan and Japanese Ambassador residence, i was able to gain much needed experience in the field of Executive protection. I've spent most of my work life doing security in various events/divisions and im always ready to take it to the next level.
Overview
10
10
years of professional experience
6
6
Certifications
Work History
Security Officer/Executive Protection Agent
DMV Protection LLC
2019.12 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Provided executive protection for Governmental Officials.
Door Supervisor/Venue Security
Cafe Dupont LLC
Washington DC , DC
08.2021 - 02.2022
- Liaised between security staff and other departments to coordinate security operations and resolve issues.
- Used de-escalation techniques to address issues and resolve conflicts.
- Created safe and welcoming atmosphere for customers.
- Dealt professionally with colleagues, visitors and customers.
- Responded quickly to emergency situations to assess and Resolve any conflicts or problems.
- Greeted guests professionally to maintain a welcoming environment while making safety top priority.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Checked customers Identification to ensure legal age.
- Checked Bags and clothing to ensure safety of Venue.
Overnight Stocker
Giant Food of Maryland LLC
Hyattsville , MD
08.2019 - 11.2019
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies, forklifts and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained neat, organized stockroom free of hazards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Greeted customers and directed to requested products.
Door Supervisor/Venue Security
NNB Security Agency
Washington, DC , DC
08.2018 - 07.2019
- Used de-escalation techniques to address issues and resolve conflicts.
- Created safe and welcoming atmosphere for customers.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Screened Customers at the door to confirm legal age for venue, checked bags and clothing pockets to ensure safety of venue.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safety of Venue.
Unarmed Security Officer
Admiral Security Services, Inc.
Bethesda , MD
2015.12 - 2018.07
- Directed guests around building and answered accessibility questions.
- Responded quickly to incidents and assessed active situations for security concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Completed full building and grounds patrols to spot and investigate concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Patrolled commercial property and associated parking garage.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Cashier/Customer Service Representative
Shoppers Food
District Heights , MD
2013.06 - 2015.11
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Booker T Washington Public Charter School
1346 Florida Ave NW, Washington, DC 2000906.2012
Skills
- Electronic Surveillance
- Document Management
- Emergency Response
- Access Control
- Emergency Management
- Executive Protection
- Personnel Screening
- Venue Security/Crowd Management
- Customer Service
- Cashier
- Loss Prevention
- Frisking
Affiliations
Embassy of South Korea
Embassy of Japan
Japanese Ambassador Residence
Certification
- [MD Unarmed Security Officer Course], [Admiral Security Services Inc] - [12/13/2015]
- [Alcoholic Beverage Regulation Administration], [ABRA] - [7/12/2019]
- [Electric Pallet Jack and High Lift], [Giant Food of Maryland LLC] - [8/28/2019]
- [Safety and Concealed Carry Course, Maryland HQL Training], [Armed & Trained] - [1/15/2023]
- [Metropolitan Police Departments Firearms Safety Course, Range Training & Qualification Course], [Armed & Trained] - [1/15/2023]
- [DC Unarmed Security Officer Course], [Elite Investigation & Protection Agency, Inc.] - [10/14/2023]
Languages
English
Native or Bilingual
Timeline
Door Supervisor/Venue Security
Cafe Dupont LLC
08.2021 - 02.2022
Security Officer/Executive Protection Agent
DMV Protection LLC
2019.12 - Current
Overnight Stocker
Giant Food of Maryland LLC
08.2019 - 11.2019
Door Supervisor/Venue Security
NNB Security Agency
08.2018 - 07.2019
Unarmed Security Officer
Admiral Security Services, Inc.
2015.12 - 2018.07
Cashier/Customer Service Representative
Shoppers Food
2013.06 - 2015.11
High School Diploma -
Booker T Washington Public Charter School
Washington DC Security Officer
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