Mark Richardson
Circleville,OH
Summary
Commissioning Engineer at ADB Safegate, specializing in customer satisfaction through technical leadership and FAA compliance. Expertise encompasses high-voltage electrical systems, low-voltage computer control systems, and troubleshooting, implementing preventative maintenance strategies that optimize operational efficiency. Strong emphasis on client relationships and exceptional service delivery in airfield lighting solutions, ensuring equipment meets specifications through rigorous testing and progress monitoring.
Overview
14
14
years of professional experience
Work History
Commissioning Engineer Airfield Lighting
ADB Safegate
Gahanna, Ohio
04.2023 - Current
- Delivered exemplary customer service at Chicago O'Hare, Cleveland International, and Denver International Airports.
- Led commissioning activities for airport lighting systems and equipment to ensure functionality.
- Executed system acceptance testing with stakeholders, confirming compliance with regulatory standards.
- Installed, tested, and troubleshot advanced airfield lighting systems to meet project objectives.
- Conducted start-up and commissioning processes for advanced airfield lighting systems.
- Assisted Project Engineer during factory acceptance testing of lighting systems for quality assurance.
- Performed preventative maintenance on lighting systems, enhancing operational reliability.
- Scheduled and implemented maintenance activities for high and low voltage airfield lighting equipment.
Field Service Engineer, Airfield Lighting
ADB Safegate
Gahanna, Ohio
01.2019 - 04.2023
- Ensured superior customer service across Chicago, Denver, Austin, Orlando, and Cleveland airports.
- Conducted site inspections to confirm adherence to safety standards and regulations.
- Provided swift technical support to clients, resolving inquiries and system challenges.
- Developed preventive maintenance plans to minimize equipment downtime effectively.
- Performed on-site troubleshooting, repair, and maintenance of computer systems and airfield lighting power equipment.
- Executed preventive maintenance tasks according to contract obligations across multiple international airports.
- Trained new technicians on equipment functionality and troubleshooting techniques.
- Generated comprehensive technical documentation, including trip reports and training materials.
Technical Support Manager
ADB Safegate
Gahanna, Ohio
01.2018 - 01.2019
- Managed customer experience through employee training and process definition for service group growth.
- Developed product documentation supporting ADB services, including repairs and upgrades.
- Provided technical consultation for service inquiries to internal and external customers.
- Authorized warranty repairs while addressing installation issues to ensure product functionality.
- Maintained advanced technical knowledge of existing and new products to boost service quality.
- Promoted airfield lighting reliability by applying FAA regulations and industry best practices.
- Led technical support team in resolving customer issues efficiently to enhance satisfaction.
- Trained staff on troubleshooting techniques and created materials for consistent service delivery.
Field Service Engineer
ADB Safegate
Gahanna, Ohio
11.2013 - 01.2018
- Forged strong relationships to enhance customer satisfaction across active accounts.
- Scheduled and implemented maintenance activities for High and Low voltage airfield lighting systems.
- Generated technical documentation, including trip reports and training materials for assigned projects.
- Diagnosed technical issues with air traffic control equipment efficiently.
- Collaborated with teams to ensure compliance with safety regulations and industry standards.
- Provided training and support to junior technicians on proper equipment handling.
- Conducted regular inspections to maintain operational reliability of systems.
- Responded promptly to service requests from airport personnel, documenting service updates accurately.
- Performed installation and maintenance of airport lighting systems.
Route Sales Representative / Driver
Sara Lee Baking Group
Thief River Falls, Minnesota
07.2012 - 11.2013
- Fueled in revenue growth in 2012 by delivering outstanding customer support across all sales interactions, adhering to good business practices and company standards.
- Optimized routes and coordination by evaluating current routes and providing recommendations to District Management, achieving a 35 % improvement in driver efficiency.
- Boosted profits by analyzing account sales data and used findings to inform sales practices, outperforming sales targets by and minimizing related expenses.
- Improved customer confidence by leveraging strong written and verbal communication skills to manage expectations.
Education
Associate of Science - Computer Networking
Arapahoe Community College
Skills
- Technical documentation and support
- High-voltage and low-voltage electronics
- FAA regulations compliance
- Electrical schematics interpretation
- Technical leadership
- Troubleshooting and problem solving
- Pre-commissioning and commissioning activities
- Preventative maintenance strategies
- System acceptance testing
- Customer relationship management
- Attention to detail in planning and testing
Timeline
Commissioning Engineer Airfield Lighting
ADB Safegate
04.2023 - Current
Field Service Engineer, Airfield Lighting
ADB Safegate
01.2019 - 04.2023
Technical Support Manager
ADB Safegate
01.2018 - 01.2019
Field Service Engineer
ADB Safegate
11.2013 - 01.2018
Route Sales Representative / Driver
Sara Lee Baking Group
07.2012 - 11.2013
Associate of Science - Computer Networking
Arapahoe Community College