Mark Rivas
Gilroy,CA
Summary
Business-minded individual with a background in strategic analysis and deal negotiations. A highly communicative Business Developer offering exceptional territory management, deal closing and market knowledge skills.
Overview
10
10
year of professional experience
Work History
Business Developer 1
Goodwill
10.2022 - Current
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and trade association meetings.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Evaluated client business needs and matched customers to appropriate products and resources.
Customer Service Representative
CCFI
02.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
General Manager
McDonald's
11.2019 - 02.2020
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma -
Gilroy High School
Gilroy, CABachelor of Science - Crisis Counseling
Liberty University
Lynchburg, VASkills
- Craft Support
- Business Opportunity Development
- Customer Service
- Networking Strength
- Customer Referrals
- Developing New Business
- Verbal and Written Communication
- Public Speaking
- Appointment Scheduling
- Site Visits
- Customer Relationships
- Outreach Initiatives
Additional Information
I have various experiences within many great companies where I have established a great reputation in each of the position I have held in the past. There are a few gaps in my employment which are due to taking care of my grandparents. During that time I separated myself from any type of employment since I was a caregiver.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Volunteer
I have Volunteer experience as a Bilingual Translator (English/Spanish) with Hope Services.
Timeline
Business Developer 1
Goodwill
10.2022 - Current
Customer Service Representative
CCFI
02.2022 - 10.2022
General Manager
McDonald's
11.2019 - 02.2020
High School Diploma -
Gilroy High School
Bachelor of Science - Crisis Counseling
Liberty University