Mark R. Loveland
Portland,OR
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
16
16
years of professional experience
Work History
Freelance Multimedia Artist
Self Employed Services
Portland, Oregon
06.2015 - Current
- Created and maintained written and graphic content, including a local podcast, photography, music, and writing.
- Developed, published, and marketed The Shadow Text and The White Papers.
- Organized and tracked files of electronic multimedia material and hard copies for easy reference.
- Captured diverse photographs and video clips of local products and technology for inclusion in presentations and publications.
Admin Assistant
Kenny and Zukes
10.2013 - 01.2015
- Supported the assistant general manager of Kenny and Zuke's with office administration tasks, including business correspondence, mail delivery, and technical support.
- Organized and maintained personnel files to improve accessibility and accountability.
- Reviewed company invoices, distributed checks for payment, and arranged company receipts for the accountant.
- Entered customer information for contact with promotions and events.
Retail Sales Associate
Ross Dress For Less
08.2012 - 11.2012
- Provided point-of-sale service to customers and processed transactions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Helped customers by answering questions and locating merchandise.
- Executed loss prevention strategies in store and utilized video surveillance.
Retail Sales Associate
GameStop
03.2011 - 06.2011
- Assisted customers with questions, finding products, and providing individualized recommendations based on preferences.
- Operated register, processing customer transactions and overseeing trade-ins.
- Marketed subscriptions and preorders to prospective customers to increase sales and brand visibility.
- Organized merchandise and replenished inventory for customer access.
Customer Service Representative
Valore Books
08.2010 - 10.2010
- Guided customers through phone interactions for textbook orders and troubleshooting issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong relationships to encourage repeat business.
Education
Bachelor of Arts - Cum Laude
San Diego State University
San Diego, CA05-1997
Associate of Arts - German
Grossmont College
El Cajon, CA05-1995
High School Diploma -
Monte Vista High School
Spring Valley, CA05-1992
Skills
- Front office management
- Resource coordination
- Organizing and categorizing
- Budget management
- Customer service
- Creative problem solving
- Written and verbal communication
- Information security
Timeline
Freelance Multimedia Artist
Self Employed Services
06.2015 - Current
Admin Assistant
Kenny and Zukes
10.2013 - 01.2015
Retail Sales Associate
Ross Dress For Less
08.2012 - 11.2012
Retail Sales Associate
GameStop
03.2011 - 06.2011
Customer Service Representative
Valore Books
08.2010 - 10.2010
Bachelor of Arts - Cum Laude
San Diego State University
Associate of Arts - German
Grossmont College
High School Diploma -
Monte Vista High School