Mark Robertson
Gainesville,GA
Summary
Dependable, energetic, and willing to learn new tasks. Meticulous AFM, RDM bringing 19+ years of experience in field, team-oriented mentality and good multitasking, problem-solving and organizational abilities. Successful at opening up communication between departments and meeting project demands. Astute user of multiple U-Haul web sites for data management and analysis.
Overview
29
29
years of professional experience
Work History
RDM, AFM, FMT
U-Haul
04.2005 - Current
- Managed and motivated independent U-Haul dealers to be productive.
- Recruited new dealers
- Accomplished multiple tasks within established timeframes.
- Completed timely Dealer Service Reports
- Minor repair in the field
- Maintained dealer virtual tours
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Dispatch MRU's and OSG's for field repair
- Issue and Monitor RPO's
- Completed Maintenance at company owned facilities
Plumbing and Electrical Apprentice
Whitmire Plumbing And Electrical
02.2002 - 03.2005
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Terminated wiring and connected circuits with correct techniques.
Sheriff's Deputy
Hall County Sheriff's Office
01.1995 - 02.2002
- Identified suspicious activity and conducted interviews with witnesses to build cases.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Observed jail and inmate activity to maintain order and safety of 300 inmates and guards.
- Provided testimony in court proceedings.
- Recorded facts to prepare reports documenting incidents and activities.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Assisted in special investigations and crime prevention programs.
Education
Bachelor of Science - Criminal Justice
North Georgia College & State University
Dahlonega, GA06.1992
High School Diploma -
Gainesville High School
Gainesville, GA06.1986
Skills
- Procedures Compliance
- Customer Relationships
- Transaction Error Identification
- Expense Reports
- Sorting and Filing
- Investigate Discrepancies
- Calendar Maintenance
- Team Cooperation
- Fraud Monitoring
- Identity Verification
- Office Support
- Account Reconciliation
- Training Classes
Timeline
RDM, AFM, FMT
U-Haul
04.2005 - Current
Plumbing and Electrical Apprentice
Whitmire Plumbing And Electrical
02.2002 - 03.2005
Sheriff's Deputy
Hall County Sheriff's Office
01.1995 - 02.2002
Bachelor of Science - Criminal Justice
North Georgia College & State University
High School Diploma -
Gainesville High School