Mark Robertson
Laurel Hill,North Carolina
Summary
Dedicated technician with expertise in customer service, equipment maintenance. Skilled in technical troubleshooting and effective problem resolution, ensuring high client satisfaction in diverse environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Technician
HomeTeam Pest Defense
Fayetteville, North Carolina
10.2020 - Current
- Applied pest control treatments using safe, effective methods.
- Provided clients with tailored pest prevention tips and routine maintenance guidance to enhance their pest control effectiveness.
- Maintained equipment and tools to ensure safe, reliable performance for optimal service delivery.
- Recorded service visits and findings accurately.
- Addressed customer inquiries and resolved concerns promptly to ensure satisfaction and trust in services.
Account Manager
Aaron's Sales and Lease
Rockingham, North Carolina
11.2015 - 10.2020
- Managed customer accounts to ensure satisfaction and retention.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Developed relationships with clients to understand their needs and preferences.
- Resolved customer inquiries and issues in a timely manner.
- Conducted regular follow-ups with customers to maintain engagement.
- Addressed customer questions and concerns regarding products and services.
- De-escalated customer interactions by providing alternative solutions to issues.
- Collaborated with the sales team to strategize marketing initiatives.
Education
Associate of Applied Science -
Richmond Community College
Hamlet, NC05-2027
Skills
- Pest management strategies
- Equipment management
- Technical troubleshooting
- Problem resolution
- Data entry
- Customer service
- Field training
Certification
- CompTia Security + certification
Timeline
Technician
HomeTeam Pest Defense
10.2020 - Current
Account Manager
Aaron's Sales and Lease
11.2015 - 10.2020
Associate of Applied Science -
Richmond Community College