Mark Robinson
Albia,IA
Summary
Proven track record in program management and partnership development, notably with the Social Security Administration. Excelled in multitasking and adaptability, enhancing client service through effective eligibility determination and needs assessment. Demonstrated ability to work independently, achieving significant improvements in client resource accessibility.
Overview
27
27
years of professional experience
Work History
Outreach Coordinator
South Central Iowa Community Action
03.2022 - Current
- Assist clients with filing for Low Income Housing Energy Assistance Program (LIHEAP)
- Assist clients with filling out documents for other state or federal programs, such as but not limited to, SNAP program, Rental Reimbursement.
- Provide clients with other resources to meet their needs.
- Through partnership with the Food Bank of Iowa, manage and distribute food to families that are experiencing a food emergency.
- Assist clients in obtaining crisis funding for delinquent utility bills.
Claims Representative
Social Security Adminstration
07.2008 - 02.2022
- Assist claimants in filing for Social Security retirement, auxiliary/widow/widowers and disability claims. Also assist in Supplemental Security Income claims.
- Process applications for new or replacement Social Security Cards.
- Conduct redeterminations and limited issues on SSI claims.
- Process post entitlement documents, such as but not limited to Medicare withdrawals or enrollment forms, income tax forms.
- Enter claimants paystubs into system to ensure proper payment.
- Answer phones and emails from clients looking for information on programs.
Various Jobs
VA Medical Center
06.1997 - 07.2008
- Worked various jobs within VA system, from nursing assistant, IV tech, purchasing agent, dental and oral surgery assistant.
- Purchased supplies and equipment for hospital. Bonded to purchase up to 1 million dollars in equipment.
- Assisted oral surgery in different procedure, clinical or operating room.
- Certified to start and maintain IV sites, ports, and pic lines.
- Assisted nurses in providing care of patients.
Education
High School Diploma -
Albia Community School District
Albia, IA05.1983
Skills
- Event Coordination
- Continuous Improvement
- Eligibility Determination
- Partnership Development
- Ability to work independently
- Program Management
- Data Collection
- Team building
- Multitasking
- Attention to Detail
- Adaptability
- Interviewing skills
- Client Needs Assessments
Timeline
Outreach Coordinator
South Central Iowa Community Action
03.2022 - Current
Claims Representative
Social Security Adminstration
07.2008 - 02.2022
Various Jobs
VA Medical Center
06.1997 - 07.2008
High School Diploma -
Albia Community School District
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