Mark Rodriguez
Fresno
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Conscientious field service technician with several-year background managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules.
Overview
15
15
years of professional experience
Work History
Field Service Technician
NCR
08.2020 - 08.2024
- Company Overview: Front line/customer facing position in the Banking industry. Use of company vehicle to travel to each customer site within 300-mile radius.
- Maintained inventory as what is needed on site and parts management.
- Focused on ATM equipment of various models.
- Worked on equipment such as cash recyclers, card readers, printers, scalable deposit modules, cash dispensers, networking, software imaging, SSD and HD, Power supplies, touchscreens, pinpads, security alarm and skimming protection.
- Access to safe for servicing devices and money handling.
- Use of mobile phone and app to document work done and traveling time.
- Respond to service requests.
- Responding to issues that are reported with the appropriate troubleshooting, diagnostics, repair, and thorough testing.
- Front line/customer facing position in the Banking industry. Use of company vehicle to travel to each customer site within 300-mile radius.
- Can Contact
- Yes (Luis Guzman)
- Reason for Leaving: Reduction in Force/Laid Off
- Current Employer: No
Field Technician
TRUNO Retail
04.2018 - 08.2020
- Front line/customer-facing position that ensures satisfaction by responding to service requests for onsite customer sites.
- Travel to support customer sites within a 300-mile radius.
- Worked remotely to complete documentation and maintain inventory.
- Focus on customer needs for any Point of Sale computer hardware, self checkouts, receipt printers, servers, cameras, laser printers, meat scales and wrappers, network equipment, wireless devices, scanners, etc.
- Responding to issues that are reported with the appropriate troubleshooting, diagnostics, repair, and thorough testing.
- Can Contact
- Yes (Mario Aviles)
- Reason for Leaving: Better opportunity
- Current Employer: No
Merchandiser
Retail Merchandising Solutions, Inc
02.2017 - 03.2018
- Manage inventory, Reset or build displays according to schematic plans.
- Maintain customer and store personnel relationships.
- Can Contact
- No (Ve Vang)
- Reason for Leaving: Career Growth
- Current Employer: No
Wayfinder
NFL Super Bowl
01.2016 - 02.2016
- Guided fans to where they needed to go, Handed out pamphlets.
- Helped create a fun experience for every fan attending the big event.
- Can Contact
- No (Laney Donahue)
- Reason for Leaving: Temporary position
- Current Employer: No
Dairy/Frozen Associate
Wal-Mart Supercenter
10.2010 - 11.2013
- Team Lead and Stocker.
- Replenished and kept track of merchandise inventory.
- Trained and worked together with employees effectively.
- Maintained electronic inventory scanners and devices.
- Safety and Procedures Committee Leader (side project) Practiced and enforced safety in the workplace.
- Can Contact
- No (Melissa)
- Reason for Leaving: Better opportunity
- Current Employer: No
Noon Time Aide/Volunteer Softball Coach
Fresno Unified School District
01.2010 - 05.2010
- (Temporary Position): Watched over children.
- Maintained a safe environment, and coached softball.
- Can Contact
- No (Fresno Unified School District)
- Reason for Leaving: Temporary Assignment
- Current Employer: No
Education
Degree Certification - Information Technology
Clovis Community College
Clovis, CA, USADegree Certificate - Business Management
Reedley College
Reedley, CA, USADegree Certificate - Automotive Technology
Reedley College
Reedley, CA, USAHigh School -
Sanger High School
Sanger, CA, USASkills
- ATM repair
- Equipment diagnostics
- Network troubleshooting
- Parts management
- Software imaging
- Customer relationship management
- Service request response
- Inventory control
- Technical documentation
- Time management
- Problem solving
- Effective communication
- Detail orientation
- Conflict resolution
- Team collaboration
- Hand tools proficiency
- Customer service
- Technical support
- Hardware and software installation
- Safety assessment
- Valid Driver's license
- Field repairs
- Technical troubleshooting
- Repair and installation
- Work order prioritization
- Vehicle maintenance
- Troubleshooting and repair
- Record keeping
- Heavy lifting
- Electrical troubleshooting
- Customer training
Primary Phone
+1 (559) 344-3186
Secondary Phone
(n/a)
Date Of Application
08/29/25
Application Id
229761
Driver License
D2429391, California, USA, 08/30/27
Referral Source
Other
Referral Name
Linkedin
Personal Information
Nationality: (n/a)
References
Dave Nance, (n/a), (n/a), Senior Technician/Lead at NCR, Dave.nance@ncratleos.com, 4 years 0 months, +1 (559) 307-8028
Statement
I certify that the information that I have provided to Cash Depot as part of this application along with any resume or other material submitted by me for employment consideration is true, complete, and without omissions or misleading statements., Yes, Mark Rodriguez, 08/29/25
Questions
Yes, Yes, Full-Time, 08/30/25
Timeline
Field Service Technician
NCR
08.2020 - 08.2024
Field Technician
TRUNO Retail
04.2018 - 08.2020
Merchandiser
Retail Merchandising Solutions, Inc
02.2017 - 03.2018
Wayfinder
NFL Super Bowl
01.2016 - 02.2016
Dairy/Frozen Associate
Wal-Mart Supercenter
10.2010 - 11.2013
Noon Time Aide/Volunteer Softball Coach
Fresno Unified School District
01.2010 - 05.2010
Degree Certification - Information Technology
Clovis Community College
Degree Certificate - Business Management
Reedley College
Degree Certificate - Automotive Technology
Reedley College
High School -
Sanger High School