Mark Rodriguez
San Antonio
Summary
Detail-oriented customer service specialist with excellent communication skills and a strong ability to adapt in a fast-paced environment. Proven track record of maintaining industry standards and regulations while providing exceptional customer service. A dependable and reliable team player with a flexible schedule and the ability to multitask effectively. Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. A fresh small business owner with the drive and passion for results to help serve the community.
Overview
6
6
years of professional experience
Work History
Small Business Owner
WickSide Candles and Scents
07.2024 - Current
- Created unique candle and scent formulations to cater to diverse customer preferences.
- Managed inventory levels by tracking sales trends and restocking popular items accordingly.
- Developed and implemented promotional strategies to increase seasonal sales and product visibility.
- Conducted market research to identify customer needs and preferences, enhancing product offerings.
- Aromatherapy services offered catering to a broad ranging clientele.
Customer Support Specialist
H-E-B
10.2019 - Current
- Accurately operated cash register to process payments from customers.
- Responsible for rotating stock on shelves so that fresher items are placed at the front of the display case. (FIFO)
- Ensured compliance with food safety regulations while handling food products.
- Specialized in all aspects, hot food production, overnight cold food production, daytime counter representative.
- Maintained cleanliness of the deli counter, including washing dishes and sanitizing surfaces.
- Prepared sandwiches and salads according to customer specifications within established timeframes.
- Developed in-depth knowledge of deli products, including ingredients and nutritional information.
- Created a pleasant shopping experience for customers by proactively suggesting items they may enjoy.
- Sliced and weighed deli meats and cheeses for customer purchase.
Education
Bachelor of Arts (B.A.) - Psychology
University of Texas at San Antonio
San Antonio, TX, US05.2022
Associate in Arts (A.A.) - Psychology
St.Philips College
San Antonio05.2019
Skills
- Adaptability
- Excellent Communication
- Team Player
- Team Building
- Problem-Solving
- Public Speaking
- Dependable and Reliable
- Ability To Lift
- Ability To Multitask
- Flexible Schedule
- Organized
Accomplishments
5K, 10K, Half and Full Marathon runner showcasing my ability to endure and keep a calm and level head.
Languages
Spanish
Professional Working
Timeline
Small Business Owner
WickSide Candles and Scents
07.2024 - Current
Customer Support Specialist
H-E-B
10.2019 - Current
Associate in Arts (A.A.) - Psychology
St.Philips College
Bachelor of Arts (B.A.) - Psychology
University of Texas at San Antonio