Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mark Roy

Milford,CT

Summary

Dynamic MLS Support Specialist with a proven track record at SmartMLS, excelling in customer service and remote support. Enhanced operational efficiency by streamlining processes and leveraging data analytics to proactively resolve tech issues. Committed to improving user experience through effective support services and strong customer relationship management skills.

Overview

6
6
years of professional experience

Work History

MLS Support Specialist

SmartMLS
05.2023 - Current
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
  • Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
  • Enhanced user experience by providing timely and effective tech support to students and faculty.

Front End Associate

Big Y
10.2019 - 10.2021
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated cash register efficiently, ensuring accurate transactions and balanced cash drawers.
  • Maintained clean and organized sales floor to promote a welcoming environment for customers.
  • Stocked shelves promptly, ensuring products were readily available and visually appealing.

Education

Currently Going For My Bachelors Degree - Business

Southern New Hampshire University
Hooksett, NH

Skills

  • Customer service
  • Remote support
  • Support services
  • Customer relationship management

Additional Information

I believe I provide great customer service and always do a great job where I am asked to. I also believe I have great time management as I am always trying to be early to everything and never be late.

Timeline

MLS Support Specialist

SmartMLS
05.2023 - Current

Front End Associate

Big Y
10.2019 - 10.2021

Currently Going For My Bachelors Degree - Business

Southern New Hampshire University

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