Millicent Morales
El Paso,TX
Summary
Very dependable, organized, and outgoing candidate successful at managing multiple priorities with a positive attitude. I'm ready to create a new path with proven history of hard work, reliability, and willingness to take on added responsibilities to meet team and personal goals.
Overview
8
8
years of professional experience
Work History
Lead MLS Support
Greater El Paso Association Of REALTORS®
11.2022 - Current
- Oversee user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe FlexMLS sign-ins for 3,000 members.
- Resolved FlexMLS, SentriLock, CloudCMA, Domus Analytics, ShowingTime, Remine, and RPR issues and escalated problems with knowledgeable support and quality service.
- Established clear communication channels between IT teams and end-users, facilitating prompt resolution of technical issues.
- Trained new REALTOR® members on new software systems, increasing user adoption rates and overall productivity.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines.
- Worked well in a team setting, providing support and guidance to my coworkers.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with coworkers, REALTOR® members, and Affiliate members.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
Member Services Manager
Greater El Paso Association Of REALTORS®
04.2019 - 11.2022
- Oversaw onboarding and New Member Orientation training for new Realtor® and Affiliate members, helping build a skilled workforce committed to delivering excellent results for Association's members.
- Enhanced communication among Realtor® and Affiliate members, which resulted in increased efficiency and productivity.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to memberships or facility use.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry and reporting.
- Developed and maintained courteous and effective working relationships.
Receptionist
Greater El Paso Association Of REALTORS®
05.2016 - 04.2019
- Compiled information from files and research to satisfy information requests.
- Responded to inquiries from callers seeking information.
- Helped maintain office security by monitoring visitor access.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Organized, maintained and updated information in computer databases.
Education
Associate of Applied Science - Criminal Justice
El Paso Community College
El Paso, TX05.2012
Skills
- Customer Relations
- Data Entry
- Excellent Communication
- Flexible and Adaptable
- Public Speaking
- Troubleshooting
Timeline
Lead MLS Support
Greater El Paso Association Of REALTORS®
11.2022 - Current
Member Services Manager
Greater El Paso Association Of REALTORS®
04.2019 - 11.2022
Receptionist
Greater El Paso Association Of REALTORS®
05.2016 - 04.2019
Associate of Applied Science - Criminal Justice
El Paso Community College
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