Hi, I’m
Mark Ruff
Chandler,AZ
Summary
Seeking employment with a company in which I can utilize my leadership and management skills and abilities.
Overview
26
years of professional experience
Work History
Achieve
Compliance Analyst
01.2020 - Current
Job overview
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
- Prepared documentation and records for upcoming audits and inspections.
Achieve
Quality Assurance Analyst
11.2015 - 01.2020
Job overview
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Achieve
Loan Officer
05.2014 - 11.2015
Job overview
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Managed approximately 30-60 inbound and outbound calls daily.
Achieve
Sales Manager, Freedom Tax Relief
11.2009 - 04.2014
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed a sales staff of 12-18 people plus an additional 3-4 support staff.
Freedom Debt Relief, Achieve
Team Manager
12.2007 - 11.2009
Job overview
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Freedom Debt Relief, Achieve
Account Executive
08.2007 - 12.2007
Job overview
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Mission Hills Mortgage
Branch Manager
07.2006 - 06.2007
Job overview
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Countrywide Financial
Branch Manager
07.2004 - 06.2006
Job overview
- Successful management of customer database and lead management.
- Met company goals and objectives.
- Building sales team and accessed customer needs and abilities.
- Train and motivate sales and operations staff.
Hertz Car Sales
Sales Manager
08.1999 - 08.2005
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Skills
- Compliance monitoring
- Credit review
- Corrective action plans
- Sales scripting
- Hiring
- Sales management
- Lead management
- Due diligence
Timeline
Compliance Analyst
Achieve
01.2020 - Current
Quality Assurance Analyst
Achieve
11.2015 - 01.2020
Loan Officer
Achieve
05.2014 - 11.2015
Sales Manager, Freedom Tax Relief
Achieve
11.2009 - 04.2014
Team Manager
Freedom Debt Relief, Achieve
12.2007 - 11.2009
Account Executive
Freedom Debt Relief, Achieve
08.2007 - 12.2007
Branch Manager
Mission Hills Mortgage
07.2006 - 06.2007
Branch Manager
Countrywide Financial
07.2004 - 06.2006
Sales Manager
Hertz Car Sales
08.1999 - 08.2005
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