Mark Saenz
Denham Springs,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Pit Manager
L'Auberge Casino Baton Rouge
Baton Rouge, LA
09.2014 - Current
- Increased casino revenue by effectively managing table games and ensuring optimal customer satisfaction.
- Improved operational efficiency by implementing innovative staff scheduling and resource allocation strategies.
- Enhanced player loyalty with personalized service, fostering strong relationships with high-value clients.
- Ensured game integrity, closely monitoring gameplay to detect potential cheating or irregularities.
Table Games Floor Supervisor
Hollywood Casino Baton Rouge
Baton Rouge, LA
02.1998 - 09.2014
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Streamlined dealer rotation schedules for greater efficiency and improved team morale.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
Education
High School Diploma -
Glen Oaks High School
Baton Rouge, LASkills
- Team Leadership and Motivation
- Employee Training and Development
- Financial reporting and analysis
- Maintaining confidentiality
Timeline
Pit Manager
L'Auberge Casino Baton Rouge
09.2014 - Current
Table Games Floor Supervisor
Hollywood Casino Baton Rouge
02.1998 - 09.2014
High School Diploma -
Glen Oaks High School