Mark Saenz
Denham Springs,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Pit Manager
L'Auberge Casino Baton Rouge
09.2014 - Current
- Increased casino revenue by effectively managing table games and ensuring optimal customer satisfaction.
- Improved operational efficiency by implementing innovative staff scheduling and resource allocation strategies.
- Enhanced player loyalty with personalized service, fostering strong relationships with high-value clients.
- Ensured game integrity, closely monitoring gameplay to detect potential cheating or irregularities.
Table Games Floor Supervisor
Hollywood Casino Baton Rouge
02.1998 - 09.2014
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Streamlined dealer rotation schedules for greater efficiency and improved team morale.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
Education
High School Diploma -
Glen Oaks High School
Baton Rouge, LASkills
- Team Leadership and Motivation
- Employee Training and Development
- Financial reporting and analysis
- Maintaining confidentiality
Timeline
Pit Manager
L'Auberge Casino Baton Rouge
09.2014 - Current
Table Games Floor Supervisor
Hollywood Casino Baton Rouge
02.1998 - 09.2014
High School Diploma -
Glen Oaks High School
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