Larry Saylors
Parkland
Summary
Results-driven Pit Manager with a proven track record in employee training and operational efficiency. Expertise in conflict resolution and team motivation enhances customer satisfaction and loyalty.
Dynamic Pit Manager with 17 years of experience overseeing gaming operations. Skilled in decision-making and interpersonal relationship building, consistently enhancing operational processes and ensuring compliance. Committed to driving guest satisfaction and revenue growth through effective team leadership.
Proficient in employee training and development, with a focus on improving dealer skills. Experience in conflict resolution and resilience leads to positive customer experiences, contributing to increased casino patronage and revenue.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pit Manager
Seminole Hard Rock Casino
Hollywood, FL
12.2008 - Current
- Supervised gaming operations, ensuring compliance with regulations and company policies.
- Trained and mentored staff on efficient table management and customer service techniques.
- Implemented procedural improvements to enhance operational efficiency and guest satisfaction.
- Analyzed game performance metrics to identify trends and optimize revenue generation strategies.
- Resolved customer disputes promptly, ensuring positive guest experiences and loyalty retention.
- Led departmental meetings to communicate updates, share best practices, and motivate team performance.
- Developed training programs focused on enhancing dealer skills and operational effectiveness within the pit area.
- Ensured game integrity, closely monitoring gameplay to detect potential cheating or irregularities.
- Assisted in developing strategies for attracting new customers, increasing overall casino patronage rates.
- Coordinated with security personnel to address safety concerns promptly, maintaining a secure gaming environment for all guests.
- Increased casino revenue by effectively managing table games and ensuring optimal customer satisfaction.
Education
Bachelor of Science - Marketing Management And Research
Florida Atlantic University
Boca Raton, FLSkills
- Performance evaluation and feedback
- Strong decision-making
- Financial reporting and analysis
- Employee training and development
- Maintaining confidentiality
- Team leadership and motivation
- Professionalism and ethics
- Stress tolerance and resilience
- Conflict resolution techniques
- Interpersonal relationship building
- Time management proficiency
Accomplishments
- Documented and resolved with a violent issue with an armed customer which led to his arrest and the safetyof employees.
Certification
- CM - Certified Manager Certification
Languages
English
Full Professional
Timeline
Pit Manager
Seminole Hard Rock Casino
12.2008 - Current
Bachelor of Science - Marketing Management And Research
Florida Atlantic University