LaKenya Lee
Dearborn Heights,MI
Summary
Adept at driving revenue growth and enhancing operational efficiency, my tenure at Hollywood Casino at GreekTown showcased my ability to manage table games with a keen eye for game integrity and customer satisfaction. Leveraging strong decision-making and team leadership skills,
Overview
9
9
years of professional experience
Work History
Assistant Pit Manager
Hollywood Casino at GreekTown
04.2023 - Current
- Increased casino revenue by effectively managing table games and ensuring optimal customer satisfaction.
- Ensured game integrity, closely monitoring gameplay to detect potential cheating or irregularities.
- Improved operational efficiency by implementing innovative staff scheduling and resource allocation strategies.
- Coordinated with security personnel to address safety concerns promptly, maintaining a secure gaming environment for all guests.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Monitored gaming operations continuously to check on dealers and players.
Table Games Dealer
Hollywood Casino and Hotel
05.2015 - 04.2023
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Enforced game rules to maintain fair paly and avoid disputes.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
Education
High School Diploma -
Mackenzie High School
Detroit, MI06.2000
Skills
- Performance Evaluation and Feedback
- Strong decision-making
- Financial reporting and analysis
- Employee Training and Development
- Maintaining confidentiality
- Team Leadership and Motivation
- Staff Scheduling and Allocation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Assistant Pit Manager
Hollywood Casino at GreekTown
04.2023 - Current
Table Games Dealer
Hollywood Casino and Hotel
05.2015 - 04.2023
High School Diploma -
Mackenzie High School
Similar Profiles
Carlos ThornhillCarlos Thornhill
Casino Host at PENN Entertainment - Hollywood At Greektown CasinoCasino Host at PENN Entertainment - Hollywood At Greektown Casino
Nicole SibinovskiNicole Sibinovski
Revenue Audit Assistant Manager at GREEKTOWN CASINORevenue Audit Assistant Manager at GREEKTOWN CASINO
Angela MorrisAngela Morris
Gaming Professional at Greektown CasinoGaming Professional at Greektown Casino